Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including:
Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program The Representative, Transport Drayage will work as part of a team to manage drayage business within EFW Transport. The Representative, Transport Drayage is responsible for moving customers' freight out of the US and Canadian ports/rail yards with EFW assets, tracking and tracing, validating booking information, and effectively communicating with dispatch and drivers within EFW Transport to arrange transportation based on customers' needs. The role is a hybrid mentality to fit in both customer and Transport driver workflows in day-to-day operations with proper execution of standard operation procedures, key performance indicators, and other account metrics on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Manage existing customers while quoting new opportunities to grow book of business for Drayage under Transport. Work with maintenance and dispatch teams when there are technical issues. During technical issues, assess equipment available on-site in the yard or warehouse and work with dispatch to switch drivers to a different chassis, power unit, and/or container to support customer transportation needs. Assist dispatchers when needed with communicating transportation needs to Transport drivers based on customers' requests and expectations. Regularly meet with Transport drivers, dispatch, and drayage team to effectively communicate customer expectations. Work aggressively to develop and maintain a positive working relationship with drayage Transport customers through pro-active issue identification, resolution, and frequent interface. Monitor and manage shipments within areas of responsibility to ensure most current information is available and complete including status updates, cost – both original and all additional costs incurred during transit, charges – both original and all additional charge adjustments due to reweigh/re-dim/detention/etc., trace notes, and service issues. Manage document flow of drayage Transport shipments including TSA documents, SDS for hazmat shipments, BOLs and Delivery Receipts. Ensure documents needed for scanning/uploading are handled properly both before and after pickup. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned. Minimum of a Bachelor's degree (or equivalent) and 1-3 years of experience in the Transportation industry. However, a combination of experience and/or education will be taken into consideration.
SKILLS AND ABILITIES Intermediate proficiency in Microsoft Office, particularly Excel, internet, web-based, and job specific software applications. Ability to be creative and have strategic planning skills. Proven competence to communicate clearly and persuasively with all levels of an organization, including the Drayage team. A team player with a high level of energy and self-motivation. Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. Ability to identify issues, requirements, and opportunities involved in customer service. Ability to manage all financial aspects of a designated station. Experience managing external service providers (airline, cartage, truckload, line-haul). Excellent spelling, grammar, and written/oral communication skills. Ability to plan, organize, and manage multiple projects and set priorities. Ability to work independently or in a team setting, in a fast-paced environment. Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization. Must be mentally and emotionally capable of handling a high stress environment. Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with managers or directors and communicate ambiguous concepts. Ability to present to groups across the organization. Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems. Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check. Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
