Remote Customer Success Associate

Job Description:We are looking for a passionate and driven Remote Customer Success Associate to join our team at Netskope. As a leading cybersecurity company based in San Jose, California, we are dedicated to helping businesses secure their digital environments and protect sensitive data. This is a part-time Associate Level position with a requirement of at least 3 years of experience.

Responsibilities:- Build and maintain strong relationships with customers to ensure their satisfaction and success with our products- Provide timely and effective support to customers via phone, email, and online chat- Collaborate with internal teams to address customer issues and escalate when necessary- Assist in onboarding new customers and training them on how to effectively utilize our products- Proactively identify opportunities for upselling or cross-selling additional products or services- Gather feedback from customers to contribute to product improvements and enhancements

Requirements:- 3 years of experience in a customer success or customer service role- Passionate about helping customers succeed and achieve their goals- Driven to exceed customer expectations and deliver exceptional service- Adaptability to handle a variety of customer situations and resolve issues effectively- Strong strategic planning skills to identify opportunities for customer growth and retention

Benefits:- Travel opportunities to attend industry events and conferences- Paid sick leave for when you need time to rest and recover- Paid Time Off (PTO) to recharge and enjoy time away from work

Working Environment:At Netskope, we value building strong connections and treating our colleagues like an extended family. You will have the opportunity to work with a supportive team that is dedicated to helping each other succeed.

Equal Opportunity Statement:Netskope is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.