Public Service Manager - Chief Health Professions Investigator

Salary : $65,395.20 - $116,542.40 Annually

Location : Des Moines - 50321 - Polk County, IA

Job Type: Full-time

Job Number: 24-03929

Agency: 427 Department of Inspections, Appeals & Licensing

Opening Date: 05/17/2024

Closing Date: 5/27/2024 11:59 PM Central

LinkedIn Tag: #LI-DNP

Point of Contact: Tiffany Allison; ********

Job Description

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as a Chief Health Professions Investigator (Public Service Manager 1) within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

Who We Are
DIAL's mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency.
DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers' Compensation, and Administration.
The Compliance Bureau of the Licensing Division is responsible for fielding complaints and overseeing the investigatory/disciplinary process. Investigation types include, but are not limited to, patient boundary issues, competency concerns, infection control, drug diversion, and failure to comply with Board orders.
The Chief Health Professions Investigator position reports to the Bureau Chief of Compliance and will serve as the Supervisor over a unit of Health Professions Investigators. A background in investigations or case management, including detailed reporting and management of a high volume of cases, is desirable. This position will be located at 6200 Park Avenue in Des Moines.

What We're Seeking
The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, experience working with diverse populations, work well in a team environment and have a desire to learn rules for various professions.

Desired skills and abilities include:
Excellent written and verbal communication skills
Conducts business in a professional, courteous and approachable manner
Displays high standards of professional and ethical conduct
Detail oriented and committed to providing high quality service
Ability to gain a strong working knowledge of all statutes, administrative rules, and professional standards
Ability to work collaboratively with team members, supervisors, and both internal and external partners
What You'll Do
You will be an integral member of our Investigations and Inspections administrative team, providing direct support to the agency's operations by:

Supervisory Management of Assigned Compliance Unit:
Directs and coordinates Board investigations and inspections.
Prioritizes and tracks cases.
Receives complaints and other mandatory reports regarding licensees conduct and competency.
Is a member of the agency's Complaint Review Committee and the chief staff advisor to Board Screening Committees.
Assigns cases for investigations; is responsible for ensuring that cases are investigated thoroughly and reported in a consistent, thorough, logical, objective and timely manner.
Oversees the peer review process including preparation of investigative materials for peer reviews.
Actively participates and leads discussions during board meetings, administrative hearings and other legal proceedings.
Conforms to state human resource policies and rules in the administration of personnel services from hiring, evaluations and termination.
Staff Development: Maintains a strong working knowledge of all laws, administrative rules, and professional standards identifies or creates training programs and materials.
Provides leadership and guidance to strengthen compliance staff performance.
Analyzes records and reports of compliance staff accomplishments and assesses progress towards meeting goals and objectives.
Process Improvement: Under general direction of the Bureau Chief of Compliance, the Chief Investigator develops and administers systems and policies to improve the effectiveness of the compliance division with regard to preparation of materials for Board meetings, malpractice cases and peer reviews; and works to meet the publics' expectations for handling of complaints about licensees.
Agency Administration: Supervises administrative staff when the Bureau Chief is unavailable.
Drafts and proposes workplace process and procedures to ensure effective use of resources, including agency vehicles.
Identify opportunities for quality improvement.
Provides oversight of the compliance bureau's use of licensure database and monitors data and trends.
Works cooperatively with the Health Programs.
What We Offer
When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including: Robust benefits, including excellent health, dental, life and vision insurance.
Teleworking options after the first six months.
Generous paid time off, including vacation, paid holidays, and sick leave accrual.
Opportunities for professional development.
Flexible Spending Accounts for medical and dependent care.
Iowa Public Employee Retirement System (IPERS) Retirement Package.
Optional 401A plan with employer contribution.
Retirement Investors Club (Employer Sponsored Retirement Plan).
Employee Assistance Program for support when you need it most.
Access to an on-site employee fitness center
Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)
For additional information on benefit

Excited to pursue the next step in your career? Apply today!

Background check required

This is a non-merit position with Department of Inspections, Appeals & Licensing.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations.
2) Eight years of full-time work experience in program administration, development, management, or operations.
3) All of the following (a and b):

a. Four years of full-time work experience work in program administration, development, management, or operations; and
b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

4) All of the following (a, b, and c):

a. Two years of full-time work experience work in program administration, development, management, or operations; and
b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work equals one year of full-time experience; and
c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is
also equivalent to one year of full-time experience or education.

5) Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Supervisor or comparable specific management-level position.

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We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.

Paid Time Off:

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Employee Assistance Program (EAP):

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