*Medical Assistants, Mental Health Techs, CNAs, and Patient Care Techs encouraged to apply! The Company: Person by person, we believe we can reimagine mental healthcare for everyone, at any point in their lives. We are a human potential brand—obsessively focused on guiding the individual toward comprehensive mental healthcare, and being an ally to everyone no matter where they are. We compete on frictionless urgent access to affordable mental healthcare including depression and anxiety, and well beyond that, too. From acute crisis to long standing challenges, we help people heal by connecting them with care so they can lead more fulfilling lives. We believe the pursuit of better mental healthcare is never finished, never stops, and is always just beginning. The Opportunity: The Patient Experience Representative is responsible for assisting all potential new patients with initial assessment scheduling and answering all questions related to Mindful Care via phone and email. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and be able to support and advocate for the best possible patient experience. Responsibilities: Interact with prospective patients to connect them to Mindful Care Answer all incoming calls on the new patient line Contact and schedule all new patient appointment requests Obtain pertinent clinical information and insurance information needed for scheduling Assess patient needs to match the patient to an appropriate treatment Assist caller/patient with any questions regarding new patient appointments or referrals Return any voicemails that accrue on the new patient line Be an advocate for both Mindful Care and potential patients to ensure the best patient experience Other tasks as assigned by management Candidate Profile: High school diploma or equivalent required Experience in a call center environment; previous experience in healthcare is preferred Prior customer service experience, medical or mental health practices preferred Excellent interpersonal skills and professional manner Strong verbal and written communication skills Ability to schedule appointments depending on the patient needs Must be well organized and attentive to details Must be able to multi-task and prioritize work in a fast-paced work environment Must have strong computer proficiency Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture Position Type & Schedule: Type: Regular Full-time Schedule: Monday-Friday 10am-7pm ET, rotating weekends 100% in office, White Plains, NY Compensation: The base salary for this position starts at $17/hr. In addition to a base salary, this position is eligible for benefits (subject to eligibility requirements) listed here: medical, dental, vision, 401(k), PTO, and company holidays to name a few. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. About Us Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.
About Mindful Care: At Mindful, we believe that mindful treatment starts with having the most caring staff that embrace the Patient Experience. Our staff of talent varies across many professional and experiential domains and we are always looking to expand on our services and those who provide them.
