Online Live Chat Specialist

Job Description:

We are currently seeking an Online Live Chat Specialist to join our team at Hartford Financial Services Group in Phoenix, Arizona. This part-time position is ideal for individuals who are passionate about delivering exceptional customer service and thrive in an independent work environment. This entry-level role does not require any prior experience, making it perfect for those looking to start a career in the insurance industry.

Responsibilities:- Engage with customers through live chat to provide prompt and accurate responses to inquiries and resolve any issues they may have- Utilize creativity and problem-solving skills to address customer concerns and provide personalized solutions- Demonstrate leadership in handling difficult situations and escalating issues as needed- Maintain a high level of professionalism and customer service etiquette at all times- Collaborate with other team members to ensure consistency in responses and service quality- Meet performance goals and metrics related to response time, customer satisfaction, and resolution rate

Requirements:- Passion for delivering exceptional customer service- Ability to work independently and efficiently in a fast-paced environment- Strong communication skills and attention to detail- Creativity in finding unique solutions to customer problems- Natural leadership qualities to take charge of challenging situations- Comfortable using technology and learning new software applications- Availability to work evenings and weekends as needed

Benefits:- Remote work flexibility- Company-provided transportation for work-related travel- Retirement plan options

Working Environment:At Hartford Financial Services Group, we value employees who flourish in a culture that embraces change and responds resiliently to challenges. We encourage a collaborative and supportive work environment where everyone has the opportunity to grow and succeed.

Deadline to Apply:May 29, 2024.

Equal Opportunity Statement:Hartford Financial Services Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to diversity and inclusion in our workforce and welcome all qualified candidates to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.