Renew is a patient-driven healthcare provider focused on providing a technologically advanced completely digital, implant-supported and implant-retained full-mouth restoration solution for our patients suffering with missing and failing teeth. Renew is seeking an exceptional Office Manager to oversee daily operations at our state-of-the-art dental surgical center in Maplewood, MN. In addition to overseeing daily center operations, the Office Manager will work with the center staff to enhance the quality of patient care, maximize patient satisfaction, streamline the patient care cycle, facilitate communication, and implement operational efficiencies.
Primary Responsibilities Ensure the center is properly maintained, running efficiently, and providing a high quality patient experience and standard of care Provide consistent and professional interactions with patients and staff Coordinate patient scheduling Facilitate patient medical clearance screenings Ensure any clinical approvals and patient forms/documentation are properly completed (e.g., medical clearances, consent forms, HIPAA acknowledgement, etc.) Ensure completion of start of day and end of day clinical procedures by staff Monitor and deliver patient treatment plans to the Education Consultants Communicate with patients to navigate service recovery needs Identify, track and report all patient service recovery needs or potential areas of concern Manage center compliance/regulatory matters (e.g., licenses, HIPAA, OSHA, etc.) Organize, prepare for, and participate in center inspections (HIPPA/OSHA, fire department, dental board, etc.) Uphold compliance with clinical standards and other Renew protocols, rules, and regulations Develop effective working relationships to manage and mentor staff Maintain staff schedule and monitor and approve time/attendance Other duties as assigned Qualifications and Skills Excellent communication, organizational, and problem solving skills High level attention to detail Accustomed to working in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands, while at the same time maintaining high quality standards Experience managing and mentoring staff Maintain high level of confidentiality Previous experience in management, customer service/support, and/or sales Previous experience in dental or other healthcare environment (preferred) Schedule This is a full-time position and offers a four-day work week (Monday-Thursday from 7:00am – 5:00pm), with occasional overtime and Fridays as needed.
Compensation $60,000-$70,000/annually
Benefits Fully paid training program Paid sick time Insurance (eligible 1 st of the month following date of hire)100% employer paid for employee (on most plans) Health, dental, vision, l ife, and disability Health and flexible spending accounts , 401(K), employee assistance program Collaborative, cross-functional, and team-oriented environment Other Located in Maplewood, MN Must have authorization to work in the U.S. No relocation assistance Renew is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
