A Manager, Project Management Office (PMO) is responsible for handling an array of internal and external customer support responsibilities. Some of these tasks include interacting with customers over the phone, via email and via Team's meetings. Throughout these interactions, the Manager, PMO must maintain a high level of professionalism and present the organization in the best light possible. The Manager, PMO has Project Coordinator direct reports and is responsible to mentor and guide them in their daily activities.
Our growing PMO team is looking for a skilled problem solver to join our team as a Manager, PMO. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. The Manager, PMO will have Project Coordinator direct reports and will manage and develop them to become Project Managers.
1. Provides Project Management and Sales support for processing customer orders, creating PO's to vendors, invoicing customers, and overall Project Coordination with a high degree of accuracy.
2. Manages a team of Project Coordinators who manage small customer projects to include ordering materials, issuing PO's, coordinating and providing daily updates to customers on progress. Utilize Project Management tools such as project schedules, issue logs, contacts lists and meeting notes templates. The Manager, PMO also manages projects directly.
3. Lead project status meetings with customers and Sales. Capture action items and follow through to completion.
4. Creates PO's, Change Orders, Spare Parts Quotes, etc. in support of Project Managers and Sales.
5. Responsible for maintaining a high level of professionalism with sales, customers, and vendors and works to establish a positive rapport with every caller.
6. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
7. Manage and develop Project Coordinators.
Requirements · Associate degree/Bachelor's degree in Supply Chain Management or business-related field preferred.
· Project Management experience with strong attention to detail and ability to multi-task.
· Team development and management experience.
· Process improvement SOP development experience.
· Experience with Microsoft Office Suite (Excel, Word, Project, etc.)
· Smartsheet, Sage Intacct, Salesforce, SharePoint experience desirable.
· Experience with budget forecasting/maintenance.
· Excellent verbal and written communication skills.
· Position is based in Belton, MO.
- Hybrid position. Some travel (up to 25%) required as necessary.
Benefits Medical Insurance Dental Insurance Vision Insurance Health Care Concierge Service 401(k) Retirement Plan (Pre-tax & Roth) Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability Voluntary Life & AD&D Insurance Voluntary Accident, Critical Illness & Hospital Indemnity Insurance Pet Insurance Milk Stork Program Wellness Program with gift card redemption and wellness challenges Paid Time Off (Vacation, Sick & 10 Holidays) Training & Development KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
