Job summary
The Manager, Parking is an integral part of the Parking leadership teamResponsible for field operations functioning as the full-time dispatcherCoordinates activities of program with interrelated activities of other programs, departments, or staff
Job seniority: associate level
Responsibilities
• Develops and schedules program work plan; oversees daily operations and coordinates activities of program; determines priorities• Monitors emergency and non-emergency calls for service; prioritizes the calls; dispatches appropriate staff to respond• Confers with and advises staff, students, and others to provide technical advice, problem-solving assistance, answers to questions, and program goals and policy interpretation; refers to appropriate department person when unable to respond• Relays pertinent information in a factual and concise manner; relays instructions or inquiries from field staff• Monitors security camera, garage intercom, garage access system, remote permit machines, and door alarms and dispatches accordingly• Operates computer terminal to obtain vehicle information; enters data from field staff and incident log• Assists callers by answering inquiries or providing information requested• Prompt daily and weekly field maintenance; dispatches appropriate staff• Coordinates activities of program with interrelated activities of other programs, departments, or staff to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications• Interacts and maintains liaison with students, faculty, staff, and outside/community agencies in facilitating program objectives• Supervise 2 full-time employees and Student dispatch staff• Coordinate, monitor and supervise the activities of subordinates• Hire, train and supervise student dispatch staff• Recruit program participants, members, and volunteers utilizing most appropriate promotional or marketing methods, such as individual letters, brochures, or presentations at meetings• Learn and use Adobe Illustrator and VersaWorks to oversee all parking signage for campus• Link all non-processed vehicles to registered owner in parking system• Provide daily, weekly, monthly, annual reports to Assistant Director including but not limited to on citations issued, vehicles booted, events, citations per hour by individual enforcement staff, maintenance issue and repair needs• Prepare periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies; including but not limited to daily enforcement activity log• Develop, compile and write communications and promotional literature for distribution such as newsletters, brochures, or flyers; coordinate process from development through printing and distribution• Evaluate program effectiveness to develop improved methods; devise evaluation methodology and implement; analyze results and recommend and/or take appropriate action• Develop and facilitate workshops, meetings or conferences; coordinate logistics, scheduling and participant communications• Other duties as assigned
Requirements
• Bachelor's degree in related field• 1-2 years of management or supervisory experience• Minimum 2-4 years of relevant experience• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis
