As a Lead Maitre'D , you are responsible for cooperating with the Management team and supervising the Host team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor and a genuine smile with eye contact. You will escort them in the elevators to their assigned table at our fine dining restaurant, present the menu, and assist the dining room staff by always communicating important guest information to the proper parties. The Lead Maitre'D will also asisst in creating seating charts, managing the service flow and accepting walk-in guests. The Lead Maitre'D must be capable of working in a team-oriented environment to achieve the restaurant's common goal of guest satisfaction. The Lead Maitre'D must be personable with guests and be able to anticipate their needs.
Our establishements believe in a 'whole house' mentality and we expect all departments (Kitchen, Dining Room, and Facilities) to support and motivate each other to achieve our goal of guest satisfaction. As a Lead Maitre'D, you will interact with all of these departments regularly and should be able to communicate effectively and respectfully with your co workers & managers. This is a full time position and requires flexible schedule availability: including nights, and weekends. We are currently open 7 days a week for dinner service only. We are closed for Thanksgiving, Christmas Eve, and Christmas Day. The rate for this position ranges from $17 an hour to $20 an hour (based on experience) + gratuities. Our restaurants offer access to insurance enrollments (must maintain 25 hours per week), no cost life insurance, a short term disability policy, an Employee Assistance Program (with access to free mental health counseling), 40% dining discounts at group restaurants, referral bonuses, and more!
CANDIDATE REQUIREMENTS Must have 2 years + experience in a fast paced NYC restaurant as a Lead Host or Maitre'D Experience working with Resy is preferred Must be knowledgeable of Industry critics & awards Must have full schedule availability Must be able to take constructive criticism and work well in a team dynamic SERVICE RESPONSIBILITIES Be warm, knowledgeable and noticeably appreciative Accommodate guests by making each individual feel welcome Act professionally and always maintain composure Identify and report problems to management immediately Be aware of service flow, dining timing, and adjust for each guest's individual needs Implement and follow steps of service PHYSICAL DEMANDS The Lead Maitre'D should Be able to stand for extended periods of time [over 5 hours] Be able to lift and carry 40 pounds steadily Be comfortable bending, sitting, walking extended distances including up and down flights of stairs, and moving. Be comfortable with heights, elevators and small spaces. HERE'S WHAT WE CAN DO FOR YOU Comprehensive Benefits Package [medical, vision, dental] Pre-Tax Deductions for Commuters Paid Time Off EAP Provide a work environment where you and your guests will want to return Provide opportunities for growth within the Hospitality industry We are an Equal Opportunity Employer.
