Description
Join us for this incredible opportunity to be part of our team as a; Lobby Experience Planner - Full Time,at Miraval Austin Resort and Spa located in Austin, TX. Full-time opportunities available ! Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards!
More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality. We offer excellent benefits:
• Free room nights, Discounted and Friends & Family Room Rates*
• Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid Family Bonding Time and Adoption Assistance*
• Tuition Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programming, hiking trails and gym
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more
*Exact benefit package is contingent on status QUALIFICATIONS
• Minimum of 2 years of high-end sales and customer service experiences, sales/customers service and/or hospitality environment.
• Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Resort Suite preferred)
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
• Previous experience in development and delivery of training information.
• Exceptional time management, detail and organizational skills.
• Must be a strong compassionate leader with a self-sacrificing personality.
• Professional demeanor with exceptional verbal, written and electronic communication skills.
• Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays. Qualifications Description
More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality. We are currently seeking Lobby Experience Planner to share our Vision - to create the most imaginative, authentic and meaningful wellness experience.As an Experience Planner, you are responsible for overseeing the Experience Planning once guests are on property, developing relationships with clients and offering helpful suggestions and solutions to experience planning needs. The purpose of this position is to optimize spa and programs bookings and assist guest relations when needed, providing superior customer engagement with a thoughtful approach to sales. In the lead position of this role, you will also be accountable to overseeing guest's needs; ensuring their requests are followed through on that are fielded by self and other experience planners on-site. Essential Functions
• Make authentic connections with Miraval guests.
• Review Daily Manifest, highlighting guests who have not done any pre-planning. Ensuring you touch those guests while onsite and offer expertise in planning their stay.
• In addition, review all guest's itineraries who are arriving to ensure services do indeed meet their documented goal. If needed, connect with them once on site as well.
• To handle all email in boxes assigned to the reservations team and communicate with good verbal communication skills to guests via email.
• To be proficient in all activities and services of Miraval and to personally experience some of the offerings to be able to describe the Miraval guest experience with firsthand knowledge.
• To attend all training classes of Miraval information to stay current on all aspects of Miraval procedures, services and offerings.
• Manage the waitlist daily to ensure any opportunity for a guest is completed in a timely manner.
• Review the daily openings of spa and activities and maximize exposure to those opportunities but thoughtfully suggesting them to guests when meets their goal.
• Complete daily and weekly reports as assigned.
• Provide helpful and cooperative communication between sales, catering, front office and accounting on a regular basis and all departments as needed.
• Be of assistance to Culinary, Programs and Spa when needing a program or service highlighted.
• Other duties and responsibilities as assigned
• Experience Planners will work on completing their monthly personal revenue goal by answering Experience Planner emails and ensure they are not missing opportunities on-site as well.
• Work as directed on projects.
• The above does reflect that of their home property, however since Reservations does operate as a collective at team - at times they may be asked to assist with the above tasks at their sister properties.
As part of the Hyatt and Miraval family, we offer a complete benefits package including:
• Robust PTO Policy
• Health, Dental, Vision, and Life Insurance for full-time colleagues.
• Free parking and colleague meal.
• Complementary and discount Hyatt nights.
• Use of facilities, ability to participate in classes, and discounts on Spa services.
• 401(k) and ESPP.
• Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
