Looking to TRADE up to a better opportunity? Legacy Air has an exciting opportunity for a Dispatcher. This position is in office and pays $18-$20 per hour depending on experience. Your Contribution: As a Dispatcher at Legacy Air you are responsible for maximizing the production of the service and sales team The individual in this role must posess strong organizational skills and be able to prioritize tasks to reach the objective. The Dispatch Coordinator is accountable for ensuring that we get the right professionals to the right calls and communicate with our clients along the way .
Areas of Responsibility: Dispatch board, communication with clients and field professionals, verifying that field processes are being followed properly to allow for efficient accounting. Reports to: Service Manager Primary Team: Coordination, Warehouse
What you will do: Call customers from prior day for quality check Call maintenance customers and schedule visits Dispatch technicians and coordinate part pick ups Call on customer list to offer promotions Follow up on reviews positive and negative General inbound customer service What you bring: Previous customer service experience Strong attention to details Conscientious, team player Honesty integrity, quality craftsmanship and a good attitude Clear background check and drug screen Who WE Are: At Legacy Air we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today!
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Who/What Are We Looking For? Coordinate the transportation movements of the technicians Must keep track of the drivers' schedules as they change throughout the day Keep track of the technicians' start and departure times Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech Requires interaction with drivers daily Anticipate problems with routes and parts by making quick sound decisions Respond to special requests from customers related to jobs performed by a technician Order parts for special orders Maintain techs' vacation, sick and weekend schedules Follow up on all pending/ recommended work Forecast workload for 2-3 days out Contact customers with parts pending and status of parts Qualifications: Dispatch experience highly preferred Ability to pass a background check High school diploma (or GED) Demonstrate passion for excellence with respect to treating and caring for customers Strong decision-making abilities Ability to identify customer needs and clearly articulate product and service offerings Highly developed sense of integrity and commitment to customer satisfaction Meet all attendance and dependability requirements Team player Multitasking and time management skills with the ability to prioritize Core Competencies: Strong verbal and written communication skills Comfortable in navigating through multiple software systems and windows simultaneously Ability to show empathy when responding to customer's needs Must be flexible with the ability to adapt to changes quickly and think conceptually
