Job Description:
Intel is seeking a dedicated and driven Customer Support Specialist to join our team in San Jose, California. As a part-time Associate Level role, the Customer Support Specialist will be responsible for providing exceptional customer service and technical support to our valued customers.
Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Troubleshoot and resolve customer issues with Intel products and services.3. Escalate complex technical issues to the appropriate teams for resolution.4. Document customer interactions and resolutions accurately in the CRM system.5. Collaborate with cross-functional teams to identify and implement process improvements to enhance the customer experience.6. Provide product recommendations and guidance to customers based on their needs and preferences.
Requirements:1. A minimum of 2 years of experience in customer support or a related field.2. Strong problem-solving skills and the ability to think critically under pressure.3. Excellent communication and interpersonal skills.4. Ability to work cooperatively in a team environment.5. Proficiency in Microsoft Office and CRM software.6. High school diploma or equivalent required.7. Must be able to work part-time hours on a flexible schedule.
Benefits:- Vision insurance- Remote work flexibility- Paid overtime
Equal Opportunity Statement:Intel is an equal opportunity employer and is committed to diversity in the workplace. We celebrate differences and are dedicated to creating an inclusive environment for all employees.
Working Environment:At Intel, we are dedicated to understanding and exceeding customer expectations. Our Customer Support Specialists play a key role in ensuring that our customers receive the highest level of service and support. If you are a problem-solver who thrives in a fast-paced environment, we want to hear from you.
Deadline to Apply:May 29, 2024
Join the Intel team and help us revolutionize the way the world experiences technology! Apply now to be considered for the Customer Support Specialist position in San Jose, California.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
