Customer Services Specialist Senior - Hiring Fast

We are in search of a versatile Customer services specialist senior to join our multidisciplinary team at State of Minnesota in Saint Paul, MN.
Growing your career as a Full Time Customer services specialist senior is a remarkable opportunity to develop critical skills.
If you are strong in critical thinking, research and have the right personality for the job, then apply for the position of Customer services specialist senior at State of Minnesota today!

Job Details Working Title: Customer Services Specialist Senior Job Class: Customer Service Specialist, Senior Agency: Labor & Industry Dept Who May Apply : Open to all qualified job seekers Date Posted : 10/20/2023 Closing Date : 10/26/2023 Hiring Agency/Seniority Unit : Labor & Industry Dept / Labor and Industry-AFSCME Division/Unit : Dept of Labor & Industry / CCLD Licensing Admin Support Work Shift/Work Hours : 8:00 am - 4:30 pm Days of Work : Monday - Friday Travel Required : No Salary Range: $20.96 - $28.37 / hourly; $43,764 - $59,237 / annually Classified Status : Classified Bargaining Unit/Union : 206 - Clerical/AFSCME Work Area : Construction Codes & Licensing FLSA Status : Nonexempt Telework Eligible : Yes - After six months Designated in Connect 700 Program for Applicants with Disabilities: Yes Make a difference in the lives of Minnesotans. The work you'll do is more than just a job. Join the talented, egaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary This position is eligible for a hybrid work scheduled after six months. This will include telework days and in office days at a DLI office building.
This position will provide a variety of direct customer service and administrative support for the Licensing and Certification Services unit, Construction Codes and Licensing Division (CCLD) by applying an advanced knowledge of and analysis skills in the more complex licensing and certification laws, rules, regulations, policies, and procedures to customers. The incumbent will work with continuing education sponsors and subject matter experts to review/approve continuing education courses. This position has significant focus on providing resources to customers by assisting in analyzing licensing requirements, qualifications, conducting research to approve/deny licensing requests, exam status and provide other licensing information upon request. Additionally, the incumbent will assist with the processing of large volumes of applications and renewal for licenses issued by the Department. Performs other duties as assigned.

Qualifications Minimum Qualifications Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers in person, on the phone, and through e-mail and other written correspondence.
Ability to communicate verbally and in writing with internal and external customers and to read, explain and interpret a variety of materials to exam candidates.
Math skills sufficient to perform basic calculations and assure proper fees are paid.
Data entry skills sufficient to read source documents and enter data in database and to compile, sort and verify data accuracy before entering it.
Database management skills sufficient to enter and retrieve data and run daily reports to verify data for completeness, accuracy and discrepancies.
Preferred Qualifications Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences.
Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL).
Additional Requirements It is the policy that all final candidates submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Employment Reference Check, Driver's License Check, Education/License Verification.
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at View phone number on jobs.institutedata.com or email View email address on jobs.institutedata.com. For additional information about the application process, go to
Effective July 1, 2009, legislation provides that the top five Recently Separated Veterans, who apply and meet the qualifications for the vacancy, must be granted an interview. To be considered a Recently Separated Veteran, you must meet all the following criteria:
Have separated under honorable conditions from any branch of the armed forces of the United States; Have served on active duty for 181 consecutive days or more or for the full period ordered to active duty OR have separated by reason of disability incurred while serving on active duty; Be a United States citizen or resident alien; Have served in active military service at any time on or after September 11, 2001 as shown on your form DD-214. To be considered under this legislation, you must meet all of the Minimum Qualifications identified in this posting; meet all of the above RSV criteria; and submit a copy of your DD-214 form by the closing date via mail, e-mail or fax to: Caren Miller 443 Lafayette Road N, St. Paul, MN 55155, or View email address on jobs.institutedata.com.
Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis if you meet all of the following criteria:
Meet service requirements and have a verified service-connected disability rating of at least 30%. Provide qualifying documentation verifying the disability. Meet all of the Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date via mail, e-mail or fax to: Caren Miller 443 Lafayette Road N, St. Paul, MN 55155, or View email address on jobs.institutedata.com, or fax View phone number on jobs.institutedata.com.
If you have questions about the position, contact Caren Miller at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Caren Miller at View email address on jobs.institutedata.com.
About Labor & Industry Dept The Department of Labor and Industry ensures Minnesota's work and living environments are equitable, healthy and safe. The agency oversees the state's programs for apprenticeship, construction codes and licensing, dual-training pipeline, occupational safety and health, wage and hour standards, workers' compensation and youth skills training programs.
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found: 95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
Public pension plan Training and professional development Paid vacation and sick leave 12 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Tuition reimbursement Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at View phone number on jobs.institutedata.com or email View email address on jobs.institutedata.com and indicate what assistance is needed.

Benefits of working as a Customer services specialist senior in Saint Paul, MN:
? Career Growth Potential
? Continuous Learning Opportunities
? Leading Industry Pay