We are looking to hire an expert Customer Service Representative to join our high calibre team at Delta Dental of Missouri in Saint Louis, MO.
Growing your career as a Full Time Customer Service Representative is an amazing opportunity to develop key skills.
If you are strong in negotiation, attention to detail and have the right drive for the job, then apply for the position of Customer Service Representative at Delta Dental of Missouri today!
Delta Dental of Missouri is seeking a Customer Service Representative in St. Louis, Missouri. The Customer Service Representative provides assistance to dental offices, subscribers and group contacts via written and verbal communication. This position investigates and resolves problems and communicates benefit information as requested-taking whatever steps necessary to resolve inquiry.
Responsibilities • Responds to customer inquiries (written, verbal and electronic) regarding benefits, participating doctors and eligibility.
• Analyze claim problems and take appropriate action to ensure that the proper claim payment is made. Provide necessary follow-up and initiate correspondence.
• Keep informed of benefit changes, new group enrollment and group terminations.
• Actively seek refunds (collection) when necessary.
Education, Skills, Personal Attributes, and Experience Required • High school diploma or equivalent required.
• Ability to operate PC and calculator to compute claim benefits. Ability to data-enter information via PC keyboard.
• Three years dental industry experience required.
• Two years of call center and/or insurance industry experience preferred.
• Must have comprehensive understanding of various screens and transactions utilized in claims processing, eligibility functions, benefit programs and provider information; including a thorough understanding of dental procedures and benefit determination.
• Effective communication skills, both written and verbal are required. Constant communication with the public and internal departments. Speaking voice must be clear and articulate.
• Proven subscription to the company's core values of integrity, trust and respect, innovation, stewardship, excellence and celebration.
Work Conditions General office working conditions which may require sitting for extended periods of time.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities require the ability to focus distant and near objects clearly. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to use hands and arms to handle, feel and reach as well as operate a personal computer.
Benefits of working as a Customer Service Representative in Saint Louis, MO:
? Opportunity to Make a Difference
? Continuous Learning Opportunities
? Competitive salary
