Customer Service Manager - Remote Work

Job Description:

Rockwell Collins is seeking a highly motivated and experienced Customer Service Manager to join our team on a remote basis in Indianapolis, Indiana. As a part-time role with a mid-to-senior level seniority, this position requires a minimum of 8 years of experience in customer service management.

Responsibilities:- Manage a team of customer service representatives to ensure the highest level of customer satisfaction- Develop and implement strategies to improve customer service processes and procedures- Handle escalated customer complaints and issues in a timely and efficient manner- Monitor customer service metrics and KPIs to track performance and identify areas for improvement- Collaborate with other departments to ensure seamless communication and service delivery- Conduct regular training and development sessions for customer service team members- Stay up-to-date on industry trends and best practices in customer service management- Provide regular reports and updates to senior management on customer service performance

Requirements:- Bachelor's degree in Business Administration or related field- Strong leadership and communication skills- Proven track record of successfully managing a customer service team- Excellent problem-solving abilities and attention to detail- Reliable and confident personality traits- Proficiency in presentation and planning soft skills- Ability to work remotely and independently- Availability to work part-time hours

Benefits:- Free food during working hours- Paid sick leave- Medical coverage for eligible employees- Opportunities for unlimited personal and professional growth in a remote working environment

Equal Opportunity Statement:Rockwell Collins is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: June 1, 2024

We look forward to receiving your application and welcoming you to our dynamic and inclusive team at Rockwell Collins!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.