We are hiring a dedicated Customer Loyalty Group Specialist to join our high calibre team at Americor in Scottsdale, AZ.
Growing your career as a Full Time Customer Loyalty Group Specialist is an unparalleled opportunity to develop essential skills.
If you are strong in attention to detail, leadership and have the right mindset for the job, then apply for the position of Customer Loyalty Group Specialist at Americor today!
Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our team of experienced professionals is dedicated to helping our clients get out of debt and build a brighter financial future. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other's personal and professional growth. Recognized as a 'Top Place to Work' and 'Best Company' in customer service, quality, and value, we invite you to join our team of talented professionals.
This role is open to remote candidates and pays $19.00 an hour, plus commission. This role is open to candidates who do not require visa sponsorship. As a Customer Loyalty Group Specialist, you will be responsible for retaining clients who are considering canceling their services. You will play a pivotal role in handling incoming and transferred calls from clients who may be escalated, upset, or uncertain about the program's benefits. Having a strong sales background is important as it will help you resell the program and its benefits to clients, persuading them to continue with our services. Apart from handling cancellation calls, a CLG Specialist will be responsible for general account maintenance. This involves tasks such as updating client information, processing payments, and ensuring accurate record-keeping. By effectively addressing client concerns, communicating the program's benefits, and providing outstanding customer service, CLG Specialists play a vital role in retaining clients and fostering long-term relationships.
Responsibilities: Proactive Support and Active Listening:
Anticipate customer needs and address them proactively. Actively listen to customers to understand their concerns and requirements fully. Educating Customers:
Clearly communicate the value and benefits of our services. Provide information to customers about how services can meet their specific needs. Addressing Customer Concerns and Providing Solutions:
Respond promptly and empathetically to customer concerns. Offer appropriate solutions to resolve issues effectively. Building Positive Relationships:
Foster a friendly and helpful attitude towards customers and business associates. Engage in positive and professional interactions to build trust and rapport. Identifying Customer Needs and Providing Solutions:
Ask relevant questions to understand customer requirements. Research and gather the necessary information to provide accurate solutions. Recording Conversations:
Document all customer interactions in a comprehensive manner using a CRM system. Include relevant details of the conversation, customer preferences, and actions taken. Following Communication Procedures and Guidelines:
Adhere to established communication procedures, policies, and guidelines. Maintain professionalism and consistency in every customer interaction. Assisting with Program Modifications:
Help clients with any necessary modifications to their program, billing, and retention. Provide guidance and support throughout the modification process. Meeting Call and Retention Quotas:
Strive to meet or exceed individual and team targets for calls and customer retention. Focus on providing value to customers and actively working towards their satisfaction. Requirements: 2+ years of Customer Service and Sales experience preferred. Thorough knowledge of call center policies and procedures. Proficiency with computer programs such as Google Suite. Excellent communication skills: verbal and written. High-level active listening skills. Excellent attention to detail and problem-solving skills. Strong organization, time management, and multitasking skills. Ability to work efficiently under minimal supervision. Willing to work flexible hours, including overtime and weekend hours. Education: High School Diploma or equivalent required Company Benefits: Ongoing training and development Opportunity for career advancement Medical Dental Vision Company Paid Group Life / AD&D Insurance 7 Paid Holidays and 2 Floating Holiday Days to use at will Paid Time Off Flexible Spending/HSA Employee Assistance Program (EAP)401(k) match Referral Program Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver's license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.
Americor Funding, Inc. (the "Company") has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company's policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Benefits of working as a Customer Loyalty Group Specialist in Scottsdale, AZ:? Career Growth Potential
? Continuous Learning Opportunities
? Generous Compensation
