Join a forward-thinking cooperative that stands as a beacon for technology and development in rural America. With a staff of over 800 and operating across eight locations, we are committed to delivering advanced technology solutions specifically tailored for rural utilities. Our services encompass a broad spectrum including integrated broadband, managed services, smart grid, mobile, and video solutions.
Department Overview
Our marketing and customer experience (CX) division specializes in assisting organizations that make significant impacts in their communities. We support these organizations by enhancing their brand presence, narrating their unique stories, and fortifying customer relationships. Our expertise spans several key areas such as broadband marketing, customer experience strategies, and support for nonprofit initiatives.
Position Summary
As a vital member of the Customer Experience team, you will provide crucial administrative support across various service areas such as Call Coaching, Voice of the Customer research, CX strategies, and training programs. This role is essential for the smooth execution of daily operations and for delivering top-notch CX solutions that meet and exceed our clients' expectations.
Key Responsibilities
Program Support: Setup and manage client dashboards for CX programs, assist in the enrollment processes, and support client access and program criteria adjustments.
Provide administrative support for Call Coaching and Voice of the Customer research, including preparation and management of relevant documents and data.
Ensure timely and budget-compliant completion of projects, assisting in the allocation of necessary resources.
Support additional tasks such as proofing client deliverables, managing design requests, and occasionally stepping in for roles like Call Coach or Survey Interview Specialist during peak periods.
Assist in research and preparation of content for client deliverables as needed.
Data Management: Accurately input and maintain data across various company databases and systems.
Project Coordination: Collaborate with team members to ensure all project-related tasks are completed within agreed timelines and budgets. Support project managers by coordinating and tracking project progress and milestones.
Qualifications
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
Excellent verbal and written communication skills.
Strong organizational skills with an ability to manage multiple tasks and priorities effectively.
Keen attention to detail and a commitment to conducting accurate administrative work.
Ability to work both independently and as part of a team in a dynamic environment.
Experience with project management applications.
College degree in communications, marketing, business, or a related field is preferred.
At least 2-3 years of administrative experience in a corporate setting; client-facing experience is a plus.
Work Environment
The role is primarily remote, with occasional travel required (less than 15%).
Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or experiences associated with the position.
Apply Today!
If you are passionate about contributing to a team that makes a real difference, apply now to join us as a Customer Experience Administrator. We're excited to see what we can achieve together!
Employment Type: Full-Time
Salary: $ 18.00 24.00 Per Hour
