Contact Center Representative/Financial Services/Customer Service

Job summary
Contact Center Representative at Credit Union DifferenceFirst impression and ongoing representation of credit union's serviceDeliver service and support to internal and external members
Job seniority: entry level
Responsibilities
• Deliver service to both internal and external members• Meet sales and service goals• Possess product knowledge• Explain and recommend credit union products• Provide general account information• Provide information on promotions• Address and resolve member problems and complaints• Record research requests• Explain payroll request procedures• Assess field of membership qualifications• Meet departmental productivity standards• Possess knowledge of audio response system• Assist members with online banking• Assist members with bill pay• Facilitate wire transfer requests• Process check orders• Provide loan payoff information• Set up auto share transfers, loan transfers, and off-cycle transfers• Provide rate information on deposits and loans• Process loan payments• Process phone transfer requests• Process check withdrawals• Process loan advance requests• Adhere to other assigned duties
Requirements
• High School Diploma or equivalent• Minimum 3-years member service experience• Meet monthly sales goals• Excellent communication skills• Ability to work well under pressure and multitask• Enjoy problem solving and interaction with members• Excellent interpersonal skills• Strong phone etiquette• Must be able to sit for long periods of time• Type 20-30 words per minute• Team oriented• Onsite position
Benefits
• $20.87/hr• 35 hour work week• 4 weeks of paid time off• Federal holidays off• Full benefits package• 401K with matching and employer contribution