Captioncall Customer Support

Job summary
CaptionCall Customer SupportLocated in Salt Lake City, UTTelephone team using spoken English to communicate with customers
Job seniority: entry level
Responsibilities
• Educate customers on CaptionCall services• Provide friendly and supportive customer experience via calls and emails• Assist with account registrations, Assisted Installs, and mobile app downloads• Answer general questions, generate leads, and assist with service calls• Manage phone returns, review customer verification documentation• Assist with ad hoc projects, call campaigns, and scheduling• Respond to emails, social media posts, direct messages, and chatbot messages• Collaborate with other Customer Care departments for case resolution• Participate in ongoing Customer Service training• Assist with documentation and escalation of complaints, refund requests, and troubleshooting
Requirements
• High School Diploma or GED• Professional and courteous telephone and electronic communications presence• Ability to write simple correspondence, present information effectively• Knowledge of customer service principles and processes• Active listening and English language skills• Effective written communication skills• Ability to sit for extended periods of time and hear/speak clearly
Key Skills Needed
• Customer service• Communication• Active listening• English language• Written communication