Full job description We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The primary purpose of this position is to provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while setting the stage for a successful sales timeshare presentation This includes but is not limited to providing information on area attractions, verifying eligibility, providing directions to hotel and sales centers, etc.
Essential Job Function and Responsibilities
1. Greet incoming tours and demonstrate effective communication, providing a personal touch through customer service. (20% Time)
2. Maintain a professional appearance of the lobby. (10% Time)
3. Process profile sheet, provide instruction and assistance with menu selection. (20% Time)
4. Assist in the disposition of tours through CRS, prepare documentation, and
disperse tours in a timely fashion to sales representatives. (20% Time)
5. Be knowledgeable on all aspects of the city, events, the presentation, the product and our properties. Be able to answer questions, provide direction, communicate interdepartmentally to ensure each guest is properly taken care of and their needs are met. (20% Time)
6. Willingness to go the extra mile to exceed expectations of our guests to show them the "Count on Me" motto in everything we do. (10% Time)
TOTAL: 100% Responsibilities/Job Duties Maintain a positive attitude at all times with everyone you come in contact with. Provide a great welcome experience and constant attention from the first point of contact until guest is introduced to sales representative. Able to work independently with minimal supervision. Ability to achieve site mandated performance expectations. Ability to determine eligibility, including but not limited to completion of necessary paperwork. Ability to handle proprietary information in a confidential and classified manner. Answer calls and guest questions in a professional manner. Data entry. Ability to work a flexible schedule. Wear neat and clean Wyndham issued uniforms including name tag. Be able to properly identify owner tours. Be knowledgeable of tour categories and qualifications. Other tasks assigned by the Manager, Supervisor, or Lead Minimum Qualifications/ Requirements 2 or more years Customer Service Experience. GED or higher. Professional appearance. Excellent communication skills. Interpersonal skills. Ability to use Microsoft Office. Ability to work in a fast-paced environment. Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner. Possesses productive, energetic, and self-motivated attributes. Possesses organizational skills. Ability to speak effectively before groups of guests and/or employees. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
