Xenapp End User Support

Xenapp End User Support

Software Guidance & Assistance



Xenapp End User Support

Details of the offer

Software Guidance & Assistance, Inc., (SGA), is searching for an
Virtualization Engineer
for a
assignment with one of our premier
clients in
Cary, NC

The Virtualization Engineer is responsible for participating in the selection, planning, and implementation of End User technologies. This engineer will play key roles in the identification and resolution of complex end-user computing problems (Tier 4 support) utilizing structured troubleshooting tools and techniques. This engineer will participate in end-user computing/workplace technology solutions design, engineering, optimization as well as contribute to the overall direction of the technology responsible for software, hardware, and resource decisions. Additionally, this person will collaborate with internal Engineering teams, vendors and external IT groups to design and implement Global solutions to meet both global and local in-country business requirements based on Domestic Reference Architecture.


Manage the migration of virtualization environment from Citrix XenApp 6.5 to 7.15 LTSR hosted on Windows 2016 servers. Develop the project plan in JIRA and provide JIRA dashboard toleadership team.

Enhance and streamline CaaS onboarding processes and procedures to meet business demand by delivering a fast to market solution for Application Delivery, Server builds, VDI allocation and decommissioning).

Use SysTrack Workspace Analytics Tool to monitor, analyze and optimize the end-user experience for best business productivity.

Create rules and policies in Ivanti for personalization using Environment Manager; application and user privilege management using Application control and performance fine-tuning of applications using Performance manager.

Create custom policies using MS Group Policy Management and Citrix Policy Console.

Evaluate the new requirements of the customers and devise solutions for on-boarding applications, shared desktops and VDIs for different Line of Business (LOB).

Analyze the capacity requirements of the Infrastructure and build servers as required.



5+ years of experience working in a Virtualization Engineering and Architecture capacity (managing large scale environments, installation, configuration and troubleshooting) with Microsoft server and end-user operating systems.

4+ years of experience working in an administrative capacity (installation, configuration and troubleshooting) with end-user virtualization technologies including but not limited to Citrix XenApp and/or XenDesktop and MS App-V

Excellent written and verbal communication skills with the ability to lead and manage resources as well as present business cases and articulate strategy to Sr. Leadership and Customers

Customer Service Orientation and strong teamwork

Bachelors Degree in Computer Science, Engineering, or related Discipline



Citrix Certified Advanced XenApp and XenDesktop Administrator.

ITIL Certification.

Expert in deployment tools like SCCM and BladeLogic.

Strong Collaboration, problem-solving analytical and documentation skills.

Strong presentation skills and preparation of executive PowerPoint presentations

SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. To view all of our available job postings and/or to learn more about SGA please visit us online at


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