User Experience Sr. Lead Analyst - C14 - Irving

The User Experience Sr. Lead Analyst is a senior level principal role, acting as a thought leader in the research, analysis and design of digital products and systems.
User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.
The UX Design Group's primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients' needs.

Responsibilities:

Lead meetings with users, clients, product sponsors and technology to understand project requirements
Plan and perform UX research, define IA, user journeys, and create personas
Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics
Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
Perform relevant testing to validate and inform design decisions
Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
Apply a positive and constructive attitude to all feedback
Use and contribute to the approved design system
Contribute to design standards and best practices
Perform detailed handover to development teams, ensuring they have all they need to implement the designs
Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
Continuously look for opportunities to improve research and design practices and processes, keeping track of latest trends, standards, and tools in the industry
Ensure all designs comply with ADA/WCAG standards for accessibility
Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
Help to train, support and develop junior team members, and identify opportunities for colleagues to specialize and grow
Confidently challenge substandard work by other team members, providing coaching and guidance to resolve
Build consensus, and find smart solutions when colleagues and stakeholders are in conflict over technical or design
Provide thought leadership to the wider UX community of practice
Evangelize the value of UX within the wider organization
Use your network of contacts (internally and externally) to raise the profile of UX at the firm
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

10+ years of relevant experience
Strong attention to detail & analytical skills
Significant experience on complex, enterprise-scale design projects
Excellent communication and presentation skills
Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
Significant experience using/creating design systems
Significant aptitude for coaching and mentoring junior designers
Keen interest in, or knowledge of, banking or finance
HTML/CSS Development Skills
Software Development or Program Management Experience
Participation in external UX groups or communities

Education:

Bachelor's/University degree, Master's degree preferred
At least one formal UX Qualification

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Job Family Group:
Technology------------------------------------------------------
Job Family:
Digital Design Engineering------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:
$169,600.00 - $254,400.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
May 15, 2025------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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