Responsible for receptionist, clerical and secretarial duties. Maintains patient? records and chart activities. Functions as focal communication source at the nursing station. Performs data entry and inputs patient charges into the computer. Performs duties according to the Scope of Service for the Emergency Department. Adheres to and practices the SJMC Corporate Compliance Program and participates in Performance Improvement activities.
Receives, greets & directs patients, visitors & hospital personnel arriving in the unit in a courteous, professional manner.
Acts as focus of communication in nurses' station regarding all patient care activities, patient location. Able to provide information & direction. Acts as resource for non-clinical information.
Receives requests from patients & families and refers requests to nursing staff.
Handles communication during emergency situations, stat requests & orders effectively. Activates Trauma Response per policy.
Other Clerical Responsibilities
Initiates, assembles and maintains records for all patients. Places stickers and organizes patient record. Flags charts as appropriate for review & orders. Assembles OR and procedural sedation packets.
Dismantles record upon discharge. Assures all pages are labeled correctly and filed appropriately. Sorts & recycles ED charts.
Accurately transcribes physician?s orders and enters them into Paragon Order Management. Times and communicates to nursing staff that orders have been taken off.
Retrieves and files Radiology and Laboratory reports. Hands off diagnostic reports to MDs and/or RNs for review and follow-up.
Retrieves patient charts as needed from HIM or ED files.
Maintains proper functioning of office equipment. Notifies appropriate personnel for repair.
Clerical Responsibilities- Daily
Answers phone in a professional & courteous manner. Channels calls as required. Records & delivers messages for patients & staff.
Completes daily inventory of supplies & orders as needed. Maintains adequate quantity of forms & supplies
in ED. Orders remote stock and dietary supplies.
Maintains a clean, safe & functional working environment in nursing station area.
Enters the ED charges & logs database into computer in timely manner.
Completes and compares the statistical report, checks against the chart and corrects any errors found.
Maintains ED call board on a daily basis.
Fills out admission slip and turns into registration in a timely manner. Calls specific department to obtain bed # and nurse assignment when patients are admitted.
Maintains chart in appropriate functional order as prescribed by hospital policy.
Receives laboratory reports and makes appropriate person aware of results. Prints out daily radiology report for ED physician.
Reviews chart for appropriate charges in Pyxis and checks against patient chart for accuracy.
Acts as liaison between ED patient registration, hospital departments and ED staff.
Discharges all patients not admitted to hospital in Paragon in real discharge time.
Assists front desk in obtaining patient admission information as needed.
Assists the Director of Emergency Services with special projects and secretarial support as needed.
Contacts translators as needed. Aware of current translator list. Able to use services provided by Language Line Solutions via iPads
Implements Divert Policy when directed.
Assists in setting up Air Ambulance response when directed by ED Physician.
Contacts physicians & other facilities to obtain medical records when needed to augment patient care & as requested by ED physician.
Assists ED staff with stocking of linens, cleaning stretchers and rooms.
Pick up physician mail in MD lounge and separate as appropriate.
Float to other departments to assist as needed.
Minimum Work Experience
Basic computer skills. Good communication, interpersonal, phone and customer service skills. Ability to stay calm in stressful situations.
Previous clerical and/or reception experience.
The hospital Emergency Department. At times is fast paced and noisy. Stressful situations. Frequent interruptions. Must be on-site at the SJMC Campus to fulfill the responsibilities of this role.
80% of shift sitting at desk answering phone and computer use. Intermittent standing and walking. Ability to bend, reach, push, pull and lift 15 pounds.
Director of Critical Care Services