Tier I/Ii It Support Specialist

Tier I/Ii It Support Specialist
Company:

Sni Technology


Tier I/Ii It Support Specialist

Details of the offer

Job Description
Our client is seeking a Software Support Engineer (Office 365 support team) for an exciting direct hire opportunity.
RESPONSIBILITIES:
Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Collaborate with domain experts (SME's) and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Seeks supplemental training to improve performance and develop specialization.
REQUIREMENTS:
2+ years experience in a technical or customer support role
Some administration experience in Office 365 is preferred
Experience with Active Directory and/or Exchange
Strong researching, problem solving and troubleshooting skills
Adaptability to work independently and part of a team bringing in experts when needed
Excellent customer service skills
Passion for technology and learning
Some exposure with Microsoft technologies

Requirements


Knowledges:

  • Exchange

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