Tier I Help Desk Technician

Tier I Help Desk Technician

Sni Technology

Tier I Help Desk Technician

Details of the offer

Job Description
Our client is seeking a Tier I Help Desk Technician for an exciting contract to hire scenario. The Tier I Help Desk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails, and providing desk-side Tier I level support. Must be able to effectively manage and complete tasks independently.
Help Desk Support - Monitor and respond effectively to computer support requests received through the IT help desk email system and help desk phone system
Troubleshoot Tier I computer hardware and software problems for end-users
Use remote software to resolve problems that can be fixed through a remote session.
Work on special projects pertaining to help desk, computer equipment, and software
Other tasks as needed
2+ years of Customer Service experience
1+ year of Help Desk experience
Excellent customer service disposition
Excellent communication skills including verbal, written, and listening skills
Knowledge of PC hardware and software
Ability to handle a wide variety of duties with minimal supervision
Willingness and ability to lift and/or move equipment/boxes up to 50lbs
High School Diploma
Microsoft Windows 7, Windows 8 and Windows 10 support experience a plus
Microsoft Office 2013, Office 2016 and Office 365 support experience a plus
Mac OSX and iOS experience a plus
Phone System experience a plus.


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