Tier 2 Operations Manager

Tier 2 Operations Manager
Company:

Saic


Tier 2 Operations Manager

Details of the offer

Description

SAIC has a contingent job opportunity for a Tier 2 Operations Manager in Huntsville AL to support a Federal IT Program. The program must sustain the productivity of agency personnel by providing accurate, courteous, timely and effective IT organization, remote server management and network support services on a 24x7x365 basis.
The Tier 2 Operations Manager responsibilities can include:
Oversee all system monitoring activities; reports to the Customer Service Manager
Knowledge of ITIL process and Industry best practices
Manages all network, server and equipment in support of Event Management
Manages the day-to-day operations of the EOC Tier 2 teams
Works with Deputy CSMs to proactively work incidents observed and Incident Manager in verifying the resolution of critical incidents
Understands and functions within Service and Operation Level Agreements
Interacts with management to facilitate timely problem resolution
Knowledge in the use of and application of metrics to increase efficiency and solve issues
Possesses excellent communication skills
This position is contingent upon contract award.
Qualifications

REQUIRED

Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience
ITIL Foundations certification required
Excellent communication skills.
Experience supporting Service and Operation Level Agreements.
Must possess a current Top Secret clearance and be eligible for Sensitive Compartmented Information (SCI)
Must be ====

DESIRED

Prior work experience with DOJ in a Service Desk environment on a 24x7x365 basis
ITIL Practitioner certification
My SAIC Benefits.

Requirements

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