Technical Writer

Technical Writer
Company:

Robert Half



Area:

Literature

Technical Writer

Details of the offer

Description
We are seeking a PaaS savvy Technical Writer to help continue ensuring our customers and partners are able to effectively understand our product offerings and integration options. As a Technical Writer you will produce documentation for customer, partner and ecosystem technical teams to help them leverage Benefitfocus' preferred integration methods. The Technical Writer will support several internal teams and use the latest in tools and processes while operating in a fast paced and dynamic environment. The ideal Technical Writer has experience producing API, java code and creating user guides or producing developer documentation.
Responsibilities:
• As a member of Software Engineering the Technical Writer will develop and deliver high quality, comprehensive and user-friendly product documentation for use by our ecosystem.
• The Technical Writer will collaborate with Software Engineering, Customer Success, Product Marketing and other internal teams to gather and research relevant information to enable successful documentation.
• The successful candidate will leverage their experience creating our API documentation suite from the ground up and will be a self-starter with excellent skills in creating relevant and useful technical documents.
• Track and manage project efforts. Including; reviewing and editing / updating new and existing platform-based documentation to validate for accuracy, clarity, consistency, and overall quality.
• Must be able to work with Leadership; taking direction from multiple sources and compiling data that meets all requirements.
• Will distill colleague and leadership feedback, turning the input into actions that will take our documentation to a world class level.
• Will train our internal teams on how to utilize the documentation that gets created.
• Will maintain external document repositories that house ecosystem documentation.

Requirements
Requirements:
• Bachelor's degree in related field.
• 3-5 years' experience as Technical Writer creating user guides, online help systems, reference material, and other forms of user assistance content for technical audiences.
• Strong working knowledge of documentation tools.
• Ability to resolve a wide range of issues in imaginative as well as practical ways.
• Strong familiarity with SaaS
. • Knowledge of usability and human factors principles.
• Must have experience documenting SaaS/PaaS applications or enterprise-class client / server software

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.
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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
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Source: Dice


Area:

Requirements


Knowledges:

  • Java
  • Access

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