Technical Project Manager (Life Sciences)

Technical Project Manager (Life Sciences)
Company:

Saama Technologies Inc


Technical Project Manager (Life Sciences)

Details of the offer

About Saama Technologies
Saama?s Life Science Analytics Cloud (LSAC) provides a suite of cloud applications and consulting services that dramatically improve the clinical trial process using the power of data, analytics, and advanced machine learning/artificial intelligence capabilities. Our solutions deliver actionable risk and performance insights across studies, systems, sites, and vendors. By using elements of our Clinical Intelligence Platform to unify, monitor, and analyze data across all sources, sponsors and CROs alike are able to reduce risk, identify issues in trial data faster, achieve milestones on time, and stay within budget. As a trusted partner, Saama helps speed the time to quality results.
About the Position

The Technical Project Manager serves as the main point of contact for customers to deliver solutions and delight our customers. You will work closely with our customers, clinical trial sponsors, and CROs, at the executive and study team level to bring LSAC solutions to our customers.
The Technical Project Manager will own & drive customer implementations as well as manage the ongoing customer experience, including leading follow-on implementation work. You will be measured against key KPIs like speed-to-implement, project margins, and customer satisfaction.
Responsibilities
Drive customer implementations to successful launch by managing project scope, requirements, and timelines
Work with implementation resources, product, and engineering teams onshore and offshore to deliver innovative solutions to your customers
Collaborate with the customer and internal resources to understand usage & adoption trends and impact increased application use
Measure and drive customer adoption of Saama Comprehend Systems? applications post Go-Live
Partner with Product Management to help align real-world customer feedback with the product roadmap
Partner with Business Development and Customer Success Managers to develop solutions, estimate effort and help set customer expectations
Conduct periodic business reviews with customers to communicate value delivered, understand the customer experience, and identify new opportunities
Refine internal project management processes to increase team delivery capabilities and efficiencies
Responsible to be aware of and trained in Information Security
Accountable for abiding by Security SOPs

Qualifications
Experience with implementation software in a SaaS environment is a plus
Excellent project management skills with the ability to develop an implementation plan and successfully manage it
Meticulous with verbal & written communication and able to keep customers and stakeholders apprised of status, risks, mitigation and support as needed
Experience implementing business intelligence tools as, MicroStrategy, Cognos, Oracle BI, Yellowfin, Birst, Tableau, Spotfire, QlikView, Informatica is strongly preferred
Familiarity with clinical trial data and SQL is strongly preferred
Excellent understanding of common industry-standard business practices as related to clinical trials (Study Startup, Clinical Operations, Data Management, Reporting)
Enjoy working with customers, and believe that your success is deeply entwined with theirs and have the ability to solve customer and project issues, provide options and recommendations and manage escalations
Excel at translating customer business requirements into enterprise solutions
Proven track record of driving customer success and operating at the executive and department levels within complex customer environments
Knowledge on how to operate in a consulting or professional services environment
Experience delivering analytical solutions
Willingness to travel - usually, less than 20% - but may vary by customer

Work Experience
5 + years of experience working directly with customers, preferably leading implementations or owning the customer relationship
3 + years of experience at one of the following strongly preferred: clinical software vendor, clinical research organization, pharma, biotech, or medical device organization

Education
Bachelor?s degree

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment, including but not limited to, computers, phones, and photocopiers.Physical DemandsThis position requires the frequent and repetitive use of a computer, keyboard, and mouse. Hand and finger dexterity is required.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEOSaama Technologies, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#LI-RAJ

Requirements


Knowledges:

  • SQL

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