Technical/Help Desk Support

Technical/Help Desk Support
Company:

Sni Technology


Technical/Help Desk Support

Details of the offer

Job Description
SNI Technologies is looking for a Technical/Help Desk Analyst in North Miami for a permanent opportunity.
Requirements:
Develop internal technical documentation.
Triage and escalate complex issues appropriately.
User access and Hardware MAC (Moves, Adds/Changes)
Provide hardware and software support, including installation of new software and updates when required, across all supported sites.
Provide support and deployment services for mobile devices and tablets.
Update and load new computer images on end user laptops and desktops.
Provide manager with regular updates on common problems encountered and identify possible long-term solutions/improvements to reduce future problems.
Refurbish used equipment
Skills:
Minimum of 5 years of experience working in a technical support, help desk or IT support position is required.
Active Directory adding, copying & removing users
Mac desktop/laptop & Apple experience
Advanced Desktop support experience (Hardware/Software)
Operating System Support experience (Servers/Workstations)
Knowledge of IT systems including servers, desktops, routers, switches and firewalls.
GSuite admin experience is a plus
Proven ability to install, upgrade, repair, move and replace desktops, laptops, smart phones/tablets and other technical equipment.
Familiarity with data backup, disaster recovery and system imaging.
Excellent written and verbal communication skills with ability to communicate in both technical and non-technical language.
Demonstrated success with providing support and problem resolution with unfamiliar systems, software and hardware and a passion for analysis and problem-solving abilities.
Ability to conduct research into a wide range of computing issues as required.
Keen attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.


Source: Dice


Area:

Requirements


Knowledges:

  • Desktop
  • Access

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