Technical Applications Manager - Call Center No C2C

Technical Applications Manager - Call Center No C2C
Company:

Mantek Solutions Inc


Technical Applications Manager - Call Center No C2C

Details of the offer

#6199

No Remote
No Corp to Corp
No Sponsorship
No third party candidates considered for this position
Our direct Client is seeking an experienced Technical Applications Manager for their Call Center located near Irvine, CA. This is a key position with a dynamic company that offers growth opportunities.
Description:
Responsible for planning and managing all activities within the Client's Call Center Technology team, which includes multiple development, maintenance and enhancement projects, utilizing a variety of technology platforms. Manage technical resources who are staffed on Agile product teams and are responsible for the delivery and execution of system capability improvement implementations as well as support activities. Collaborate with company customers, staff, IS colleagues and vendor partners to ensure that capabilities are delivered effectively (on schedule, on budget, with quality) and in alignment with customer expectations.
Qualifications
Four year college degree in Information Systems, technology or related area of computer science or equivalent work experience.
Ten or more years of professional experience managing, planning, designing and deploying technology projects and capabilities.
Five or more years working in the Call Center Technology space.
Strong leadership skills that can energize multi-disciplined work teams to respond to business needs.
Strong verbal and written communication skills, with an ability to express complex technical concepts in business terms, and also to persuade at all management levels.
Strong analytical and problem solving skills.
Strong human resource management skills, including interviewing, mentoring, staff development, goal setting, and performance management.
Key words:
Migrations, implementations, routing, switching, call center applications, manager, Agile
Benefits:
Health Coverage for Medical, Dental, Vision, PTO, Life Insurance, Disability Insurance, 401k savings plan, employee discounts, opportunities for growth and career advancement in multiple locations.
If qualified and interested in this opportunity, please reply to JO#6199 with current resume and salary rate requirements.


Source: Dice


Area:

Requirements

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