Systems Support Technician (Swing Shift) Vg00669

Systems Support Technician (Swing Shift) Vg00669
Company:

Saic


Systems Support Technician (Swing Shift) Vg00669

Details of the offer

Description

Position Description:

SAIC is seeking a
Systems Support Technician
to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.

Description of Duties:

Monitor ticketing system to receive work assignments.
Fulfill user requests for email account service following standard operating procedures.
Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
Add/delete/modify Distribution list.
Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
Assist customers with PST mapping modify/restore.
Complete shift logs and turnover.
Reply to all customer inquiries in a timely manner.
Document issues and escalate to next tier support as necessary.
Monitor systems consoles and remediate alerts.
Perform server builds and decommissions.
Shift is 3:30pm-12:15am; Tues-Sat
Qualifications

Required Education/Experience:

High School and 11+ years
Required E xperience/Skills/Attributes:

Ability to focus on ticketing system for sustained periods.
Ability to follow standard operating procedures and comply with data entry standards.
Possess strong oral and written communication skills to escalate problems encountered.
Possess basic literacy in Microsoft Windows Server, Active Directory and Exchange environment.
Possess basic literacy in TCP/IP based networking.

Desired Experience/Skills/Attributes:

Microsoft Server, Exchange, Active Directory
CompTIA Network+, CompTIA A+
ITIL Foundations

Clearance Requirement:

Top Secret
My SAIC Benefits.


Source: Dice


Area:

Requirements


Knowledges:

  • Basic
  • Exchange
  • TCP/IP

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