Support Engineer 3

Support Engineer 3
Company:

Kforce Technology Staffing


Place:

Texas


Support Engineer 3

Details of the offer

RESPONSIBILITIES:
Kforce has a client seeking a Support Engineer 3 in Irving, TX.
Our client is a cutting-edge provider of world class software, solutions and services. Employing over 100,000 passionate people worldwide, they empower every person and every organization on the planet to achieve their dreams. Their best in class advancements in cloud, mobile, machine learning, and AI are changing the way people go about their lives. Doing business in 170 countries, our client is dedicated to fulfilling their mission of helping you and your organization achieve more around the world.
Responsibilities:
* Acts as the final point of escalation and resolution for technical support
* Provides advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues
* Provides support via telephone, written correspondence, and electronic media
REQUIREMENTS:
* Two or more years of experience in systems development, network operations, software support, technical support, product development, or I.T. consulting
A working knowledge of the following:
* Understanding of Patch Management and experience with Windows Server Update Services (WSUS)
* Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management
* Understanding of WMI and familiarity with WQL queries
* Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups
* Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing
* SQL Database concepts and some familiarity with SQL Profiler
* Exceptional problem-solving and communication skills; Spoken and written English (including technical writing)
Preferred Qualifications:
* Four or more years of industry experience
* General knowledge in sites, site roles, site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy
* Experience with installing sites, Software Updates Management, Operating System Deployment and Software Distribution
* Experience with various client features like discovery, installation, inventory and software metering
* Familiar with status messages and various server and client-side logs used for troubleshooting
* Need to have customer focus top of mind, problem solving skills, a strong collaborator and drive for results
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Source: Dice


Area:

Requirements


Knowledges:

  • SQL
  • TCP/IP

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