Company:
Marsh & McLennan Agency
Description:
Marsh & McLennan Agency – Roanoke, VA
Support Associate, IT Division
Make a Career. Make a Difference.
At Marsh & McLennan Agency (MMA), we approach insurance in a different way…and that means a more interesting, exciting, relevant career for you. When you work with MMA, you’ll find real opportunities to make people and businesses safer, more secure, and more successful. That’s why working with MMA is a career that matters.
Essential Duties
Works with the HR department and corporate IT department to handle all IT responsibilities related to onboarding, offboarding, and transfers of colleagues.
Manages departmental procedures, documentation, and contract management to include contract renewals and terminations.
Provides outstanding customer service to our colleagues and assists with and/or escalates issues and follows them through to resolution.
Assists in preparing communications regarding new technology tools, as well as changes or updates to existing tools.
Works closely with the individual office points of contact (POC) to make sure their technology needs are met.
Qualifications
Strong skills in Microsoft office: Word, PowerPoint, and Excel. Experience with Microsoft 365 products such as Teams is a plus.
Familiarity with Smartsheet preferred.
Acute attention to detail.
High level of organization; ability to manage and prioritize several tasks/projects simultaneously. Excellent technical and analytical/problem solving skills. Ability to learn and understand the technology and applications used by MMA Mid-Atlantic.
Requirements
College degree preferred, but not required.
Office/administrative support experience required.
Strong interpersonal and customer service skills required. Must have a positive attitude.
Technical skills are preferred but not required.
Must be willing to learn and adapt to change. Must work well both independently and as part of a team.
Ability to learn and understand the technology and applications used by MMA Mid-Atlantic.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers generous salaries and comprehensive benefits and programs including health and welfare benefits, tuition assistance, 401K, employee assistance program, career mobility, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers .
Marsh & McLennan Agency (MMA) is a wholly owned subsidiary of Marsh, serving the risk prevention and insurance needs of middle market companies in the United States. MMA has access to broad resources and solutions across all of its sister companies under the Marsh & McLennan Companies (MMC) banner.
Through the strength of our management team, our geographic presence and our world class services, MMA provides public and private companies with risk management and employee benefit consultation that helps them flourish. We are proud to provide our clients with best-in-class services that meet their growing needs.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.