Store Manager

Store Manager

Moe'S Southwest Grill

Store Manager

Details of the offer

Job Description
The Restaurant General Manager is responsible for providing outstanding leadership to the restaurant team and will provide an environment in which franchise operators will learn how to successfully run a Moe?s restaurant. In addition, the Restaurant General Manager is responsible for achieving targeted results related to exceptional guest service, sales growth, profitability, people development, management of quality/service/cleanliness standards, facility maintenance, and local store marketing.
He/she will be accountable for upholding all Moe?s values through the creation and implementation of all training:
Act with Integrity We believe that all of us have the responsibility to adhere to the highest level of moral character and ethical standards. We treat everyone with respect. We do the right thing.
Add Value: We believe everything we do should add value for our guests, associates, and Franchise Partners.
Infuse Passion: We believe that our passion and enthusiastic welcome are the foundation of our Brand. Everyone must bring this passion to our relationships, our restaurants and our food every day.
Provide Leadership: We believe great leadership establishes the foundation of our long term success. We believe it is our responsibility to develop leaders by providing the environment, training, and tools to enable people to reach the limits of their capabilities.
Think Sustainability: We believe that our clear vision of the future is born from understanding our history, loving where we are, and continually sharing the Moe?s culture with the world. We will always be true to who we are.
Know & Share the Brand: We believe that our clear vision of the future is born from understanding our history, loving where we are, and continually sharing the Moe?s culture with the world. We will always be true to who we are.
Be Yourself: We believe it is important not to take ourselves too seriously, that everyone is different and we celebrate that this individuality fosters creativity. We mean it when we say, ?it?s ok to be different, and come as who you are.?

Ability to work days, nights, and weekends as necessary
Quick service or fast casual operations industry experience a plus
Ability to be proactive, self-motivated, and self-directed
Demonstrated leadership abilities
Demonstrated commitment to excellent guest service
Excellent interpersonal skills/demonstrated ability to be flexible and effectively work with others as a team
Excellent communication, organization and problem solving skills
Demonstrated track record for flexibility and urgency in prioritizing and organizing projects

RESPONSIBILITIES/SKILLS: To include but not limited to:
Submits accurate key performance indicators workbook to Accounting on weekly basis in a timely manner
Effectively communicates budget variances with KPI workbook
Communicates financial goals to the management team and employees and provides direction to achieve those goals
Uses proper planning and formulates realistic goals for achieving budgeted financial results
Executes proper security and cash handling and control procedures and hold managers and cashiers accountable to adhering to policies and procedures
Performs or delegates daily and weekly inventories accurately and timely
Performs accurate end-of-period inventories
Places food, produce, paper, and supply orders in a timely manner to insure proper levels are maintained at all times
Consistently maintains labor, food and supplies costs within budget
Utilizes and maintains all reporting and tracking systems for financial results
Maintains high level of integrity in all financial reporting

People Development
Provides clear direction and leadership to all managers and employees during each shift
Serves as a role model to all employees and managers by setting the example and maintaining professionalism in the restaurant
Promotes an "Open Door Policy" in the restaurant and is accessible to all employees
Interviews hourly employee candidates and makes hiring decisions
Conducts new hire orientation and is personally involved in new employee training
Submits hourly employee new hire paperwork, New Hire/Change Forms, Termination Notification Forms, and bi-weekly payroll spreadsheets to Payroll and/or Human Resources in a timely manner
Ensures that systems, materials and people are in place to provide for quality employee training
Minimizes employee turnover by:
Hiring candidates who possess quality characteristics and have a good work history
Being personally involved in the orientation and training of all new employees
Providing a positive work environment for all employees
Identifying and addressing employee issues in a timely manner
Provides clear expectations to the management team through ongoing communications and weekly meetings
Prepares and executes monthly management schedules that insure proper management coverage to execute quality operations
Assists the District Director with interviewing management candidates as requested
Conducts shadow management and related training programs for Managers-In-Training as assigned * Develops managers to operate a shift at or above Company standards through ongoing training and coaching
Conducts monthly safety training for all management and hourly employees and forwards acknowledgement forms to Human Resources in a timely manner
Sets professional development goals for each manager assigned to restaurant and conducts performance appraisals on an annual basis and intermittently as needed
Counsels and properly documents performance, attendance, or behavioral issues encountered with management and hourly employees
Maintains proper employee staffing levels in the restaurant at all times
Reviews and approves hourly employee performance appraisals
Reviews and approves hourly employee performance counseling and terminations
Operates the restaurant with uncompromising integrity and superior credibility, adhering at all times to Moe?s policies and procedures

Quality, Service and Cleanliness
Maintains all areas of the restaurant at or above all cleanliness standards or delegates responsibility to managers who are properly trained
Executes or delegates the completion of QSC Sales Drivers, Opening, Midday, and Closing checklists each shift as well as any supplemental checklists
Holds managers and employees accountable for compliance with uniform and grooming standards at all times
Insures that all standards and procedures for recipes and food quality are consistently met
Insures proper sanitation procedures are adhered to at all times
Maintains positive relationship with local health and sanitation officials and follows up immediately on any issues
Monitors and holds managers and employees accountable for established speed of service standards in the restaurant and drive-thru
Performs a quarterly ROSE report, in full, on the restaurant * Insures that guests are treated in a courteous and friendly manner
Follows up on all guest issues within 72 hours and ensures that they are resolved in a professional manner
Executes dining room management functions and guest interaction throughout shifts and holds managers accountable for doing the same
Maintains restaurant in like-new condition
Operates restaurant in a manner that displays an uncompromising attitude toward guest satisfaction

Maintains equipment in proper working order
Insures that needed equipment and facility repairs are taken care of in a timely manner
Performs or delegates preventive equipment maintenance on a timely and consistent basis
Executes restaurant upgrades and enhancements as directed by Director of Operations
Insures that managers and employees adhere to safety and security measures consistent with Company standards

Executes all national and Company-sponsored marketing events and promotions
Attends and actively participates in local Co-op meetings and events
Is aware of and participates in local community and civic events
Maintains involvement in local chamber of commerce, charities and civic organizations
Budgets, submits and executes a quarterly local store marketing plan for restaurant
Promotes internal marketing through suggestive selling, sampling and positive guest interaction

Attendance and Reliability
Consistently arrives to work on time
Schedules time off in advance in accordance with Company policy
Adheres to Company?s attendance guidelines
Delegates responsibilities when absent from work

General and Physical Requirements
Majority of job responsibilities must be performed standing or walking during typical 10-hour shift
Frequently walks in and around the restaurant to interact with employees and monitor customer satisfaction
Uses a keyboard on a daily basis to enter information into a computer
Must be able to lift up to 30 pounds
Must be capable of performing any duty, of any employee, while training or while covering staffing needs
Must have transportation to make bank deposits, deliver orders, or run errands as needed; driving record must be acceptable
Performs additional duties as assigned

Job Type: Full-time
Pay: $36,000.00 - $55,000.00 per year
Employee Discount
Paid Time Off

Day Shift
Monday to Friday
Night Shift
On Call

retail management: 1 year (Preferred)
retail: 1 year (Preferred)
management: 1 year (Preferred)

Additional Compensation:
Store Discounts

Work Location:
One location

Pay frequency:
Every other week

Work Remotely:


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