Job Description:
Sr. Enterprise Implementation Engineer - Technical Consultant
Location:
King of Prussia, PA
Travel:
Tri-State (Local)
Type:
Full Time / Permanent / Direct Hire Non Exempt
Benefits:
PTO / Health / Retirement / etc
Salary Range:
open to Discussion
We Are Looking For:
A Sr. Enterprise Implementation Engineer / Technology Consultant that will work as a member of our Technical Operations Team. He/she will be responsible for high level technology consulting and support to meet the demands and expectations of our client base.
The Technology Consultant will work with a team of engineers responsible for the daily support and maintenance of clients technology infrastructures.
Client technology infrastructures can range from simple to complex on premise installations as well as our own Cloud based multi-tenant environment. Daily responsibilities may include technology infrastructure design/augmentation, review of support incidents, server troubleshooting, hardware/software installation and upgrades, new infrastructure build outs and relocations, as well as high level ticket escalation.
The Technical Consultant will also provide technical mentoring of engineers and ensure they are following best practices and standards.
What You Will Be Doing:
Responsible for the build-out, support, documentation, on-going maintenance and upgrades of the entire client infrastructure(s) including on premise and cloud-based solutions
Coordinate with Project Management team and acts as the technical point of contact for new and existing client projects
Manage Client Site and Cloud Technology
Act as technical escalation resource for System Engineers
Identify areas to improve clients technical environments and to partner with Account Managers to make recommendations to the clients
Review and contribute to improving new processes, procedures or new product roll-outs
Support and maintenance areas include, but are not limited to, Active Directory, Exchange, Citrix, XenApp/Server/Desktop, DUO, as well as Cisco switches, Cisco firewalls, SAN & NAS technologies, VMWare, Hyper-V
Responsible for IT Glue accuracy including warranty and license expirations
Leverage and coordinate with peers and inter-departmental resources to achieve similar goals
Collaborate with Technical Operations and PMO group for project deployments for quality assurance and service desk transition management for support of newly deployed products and services
Assist in project deployment tasks with Technical Operations and PMO group as needed
Collaborate and assist in scoping out new architecture designs and solutions for dedicated customers
Participate in developing and maintaining standards
Partner with SDMs on client quarterly business reviews
Participate in organizational technology meetings with peers and other technology groups
Participate with Service Deliver Manager (SDM) on interviews and provide assessments on potential candidates
Provide input to the SDM on setting short term and long-term goals of System Engineers
Assist with professional development of System Engineers, in both the technical and non-technical competencies
Provide feedback to Service Delivery Manager for performance discussions with System Engineers
What You Need for the Position:
1)
To be a team member/player. Be collaborative and knows how to handle conflict. Disagreements internally, or with clients.
2)
Knowing how to deal with difficult clients, without offending or angering them more.
3)
Have a keen ability to handle multiple things at the same time aka "Be able to multi-task."
Inherent ability to leverage effective listening and build professional relationships with customers
Experience with building and maintaining executive-level relationships
Exceptional communication skills (both verbal and written) to effectively articulate: Technology solutions to our customers and Customers needs to internal team members
Demonstrated ability to effectively deliver multiple projects and initiatives in a timely manner
Technology Knowledge:
Citrix Metaframe 4.5 through XenApp 7.15 LTSR knowledge
Advanced Knowledge of Microsoft Windows Server 2008/2012/2016/2019, Active Directory and Exchange 2010/2013/2016
Microsoft SQL Server 2005-2019
Familiarity with hosted, cloud-based architectures, and emerging technologies across all landscapes
Knowledge of Enterprise and Hosted Spam filtering technologies
Strong Understanding of networking concepts, TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
Experience in deploying Enterprise-level networks with Cisco ASA firewalls, and Catalyst switches
Knowledge of Dell PowerEdge and HP Proliant server configuration and deployment
Experience in Data Backup and Recovery with Symantec Backup Exec, Veeam, Avamar, Datto or similar enterprise backup software
Knowledge of Symantec Antivirus, Webroot or similar Enterprise Antivirus software
Legal, Government, Healthcare or Financial Industry Experience including familiarity with market vendor applications
Some experience with Linux or Solaris
Scripting knowledge (PowerShell, VB, Batch, WSH)
Familiarity with Storage Area Networks (Netapp, EqualLogic, EMC) and Virtualization (VMware, Hyper-V, XenServer)
Familiarity with industry standard security services and hardware
Ability to work outside of standard business hours
NOTE:
No Sponsorship Available
No 3
rd
Party Candidates
No 3
rd
Party Vendors