Sr Director Enterprise Operations

Sr Director Enterprise Operations
Company:

(Confidential)


Place:

Texas


Sr Director Enterprise Operations

Details of the offer

About CenturyLink CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary 13;
The Sr Director Enterprise Operations leads a strong team of strategic professionals overseeing the development and implementation of an end to end single company process for all of CenturyLinks field business operations. This position

will foster innovation and lead change to improve both operating cost and customer outcomes. The incumbent will collaborate and negotiate with other leaders across the organization to align priorities, implement and evaluate initiatives designed to strengthen customer experience and support profitable growth. Accountability for operational goals, customer satisfaction, and budgetary targets will be an essential part of this position.

Job Description 13;
:

Overall accountability for driving efficiencies and effective customer and employee experience by creating a streamlined digital experience through innovation, technology, systems and processes that reinforce CenturyLinks position as the trusted connection to the networked world
:
Identify, develop and drive creative and comprehensive strategies and tactics within the Field Business Operations organization to achieve organization and Company objectives
:
Ensure necessary measurements and analytics are in place to allow informed business decisions and to support performance management and SLA adherence at a department level
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Carry out continuous improvement analysis of customer activity, team performance, and Company processes to identify and prioritize areas of opportunity, develop and quantify appropriate improvement plans, and lead the attainment of desired results
:
Develop collaborative relationships with key departments in the Company to align strategies and coordinate tactics requiring Field Business Operations involvement
:
Drive transformation initiatives that meet customer, system and cost optimization requirements in collaboration with stakeholder organizations outside of Field Business Operations, specifically Engineering, Marketing, IT and Product Management
:
Create and foster a high:quality work environment that helps attract, motivate and retain high quality team members
:
Achieve budget and business plan for department

Qualifications 13;
:

12+ years related specialized experience with 5+ years of experience at the managerial level
:

Recognizable as a leader, possessing outstanding communication and interpersonal skills.
:

Ability to quickly establish credibility and rapport with a broad set of executives and constituencies.
:

Strong results orientation with demonstrated track record of success.
:

Strong interpersonal skills, presentation and negotiation skills and ability to work in fast:paced and independent environments.
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Proven ability in building and sustaining high performing teams.
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Experience in liaising with multiple operational contacts at executive and senior management levels.
:

High degree of adaptability.
:

Practical experience with Scaled Agile and Agile Methodologies
:

Demonstrated ability to guide others through the transition from a traditional delivery mindset to a Lean:Agile mindset
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Analytical or process improvement experience, e.g. six:sigma, LEAN, or other statistical / process improvement areas

Education 13;

Bachelors or Equivalent
Masters or Equivalent
Alternate Location: US:Colorado:Broomfield; US:Colorado:Denver; US:Texas:Dallas

Requ


Source: Tiptopjob_Xml


Area:

Requirements

Full

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