The Spectrum Residential Inbound Sales Supervisor is accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceProfessional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.Develop new sales strategies within the call center to maximize opportunitiesOversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture.Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership.Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.Perform other duties as requested.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to supervise and motivate othersAbility to recruit, develop, maintain and optimize a team of sales professionalsAbility to communicate orally and in writing in a clear and straightforward mannerAbility to manage multiple projects at one timeAbility to prioritize and organize effectivelyAbility to work independently and collaborativelyAbility to work with others to resolve problems, handle requests or situationsAbility to respond quickly to changing business needsAbility to use personal computer and software applications (i.E. word processing, spreadsheets, etc.)Knowledge of voice, data and television products and servicesAbility to listen to and interpret the needs of the customerEducationHigh School diploma or equivalent2+ years post high school education preferredRelated Work Experience 2-3 years: Inside Sales experience, commercial experience preferred 1-2 years: Supervisory experience preferred preferably in an inside sales capacityWORKING CONDITIONSOffice environmentExposure to moderate noise levelsOccasional travel as requiredThis position will include evenings/weekends SIB470 287011 287011BR For more information on Spectrum’s benefits, please click here.
