Special Order Administrator

Special Order Administrator


Special Order Administrator

Details of the offer

Established, Entrepreneurial, Empowered...Explore the Opportunities NCH Corporation : Special Order Administrator

NCH is established, yet growing, and we are seeking a Special OrderAdministrator in our Customer Service Department to support our sales force and customers. This person will be responsible for reviewing, processing and following up on orders in a high volume call center environment and will serve as the back:up to our Corporate Bid Manager. We offer a diverse set of position requirements, a range of opportunities for career advancement, and a culture that recognizes results, yet embraces the importance of work/life balance.

Responsibilities :

:Review and process incoming Flex Conflict orders and investigate After:the:Fact Conflicts as requested by sales; report counts at the end of the month
:Responsible for report running and spreadsheet manipulation for identifying and tracking returnable corporate asset totes and processing the receiving reports
:Handle empty container requests and disclosure letters as needed
:Generate letters of compliance/guarantee/conformance and certificates of analysis as requested
:Serve as the back:up for corporate bids and cross train in other segment areas as needed
:Work independently with minimal supervision but also work well within a team
:Develop and maintain internal relationships as well as sales representatives and customers
:Provide strong and helpful customer service
:Respond to various phone calls, e:mails, and faxes
:Perform other duties assigned by Manager

Position Requirements :

:High School diploma or equivalent
:2+ years Customer Service experience in a high volume department
:Ability to review data, gather details, and then tactfully and confidently convey messages
:Ability to use MS Outlook, Excel, and Word (intermediate experience capability to learn)
:Dedication and commitment to providing excellent, accurate service in a timely manner
:Time management and efficiency
:Ability to work with minimal supervision
:Strong organizational skills alongside multi:tasking and proactive mentality
:Excellent verbal and written communication skills

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Source: Tiptopjob_Xml


  • Call Center - Customer Support / Customer Service Representative


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