Software Systems Specialist Iii (Avaya Phone Systems): Information Ser

Software Systems Specialist Iii (Avaya Phone Systems): Information Ser


Software Systems Specialist Iii (Avaya Phone Systems): Information Ser

Details of the offer

Min Qualifications Bachelors degree or equivalent in related field and 3 years related experience.JOB DESCRIPTION:To provide the technical skills and expertise required in developing and maintaining computer operating system software of the most complex nature.
Salary Range

From 75,000.00 To 85,000.00

Specific Job Related Duties

The University of Texas Medical Branch at Galveston is seeking an individual to manage and support the Avaya and NEC telephone systems. The qualified individual will assist in the planning, analysis, programming, implementation and support of Avaya communication infrastructure. The ideal candidate must be a self:starter, well organized, a team player and a problem solver. Position requires independence and accountability as well as a collaborative effort. Must have excellent communication and customer service skills.

Responsibilities Include:
Support Avaya Contact Center Elite, One:X Agent, CMS, Avaya Work Force Optimization and Control Manager, version 7.x and/or earlier Experience supporting interactive voice response (IVR) solutions, vectors, VDNs, call flows and agent skills required Support Avaya Aura Voice 7.x and/or earlier solution technologies including but not limited to Aura Communication Manager, Messaging, System and Session Manager, AES, SAL, Avaya One:X, Session Border Controllers, etc. Development of component context diagrams Creation of detailed design and engineering diagrams Gather business requirements from customers for contact center services Perform gap analysis between business requirements and current service offerings Provide remote and on:site support in the diagnosing, troubleshooting and resolving system issues. Includes analyzing and resolving any system issues that are causing system service disruptions. Experienced in instructing users on the basic functionality of the Avaya 9608G phones and Exchange unified messaging This position will require periodic after hours commitments
Required Qualifications:
5+ years experience with Avaya telephone system administration including support of Avaya Communication Manager, Session Manager, System Manager 5+ years experience with Avaya Call Center Elite system administration and call flow support 5+ years experience using Avaya CMS, Contact Center Elite, Control Manager and the One:X Agent 5+ years experience managing trunks including management of Session Border Controllers 5+ years experience with contact center operations 2+ years experience supporting Avaya call and screen recording (WFO) system administration Knowledge PRIs and T1s 8+ years experience in telecommunications
Work Schedule

Monday:Friday, 8AM : 5PM

Location: Levin Hall, Building 55

Preferred Work Experience

Avaya Certifications in the above subject matters are preferred. Strong knowledge of networking principles and understanding of SIP, H.323, TCP/IP, IP VLANs, Ethernet, Routing, Switching, DHCP, DNS and QoS 5+ years supporting NEC phone systems 5+ years supporting Enghouse call center applications (UCB) Experience supporting CXM and DVS services Experience supporting enterprise level applications Excellent analytical ability and communications skills Good customer service skills Self:starter, willing to take ownership and work with minimal supervision Strong organization abilities and a passion for excellence 5+ years experience with telecom carrier communications University and Healthcare I.T. experience a plus
Closing Statement


Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Req id: 65728

Source: Tiptopjob_Xml


  • Call Center - Customer Support / Customer Service Representative



  • NEC
  • Basic
  • Exchange
  • DNS

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