Services Support Rep 1 (L2)

Services Support Rep 1 (L2)
Company:

Saic


Place:

Utah


Area:

Programmer

Services Support Rep 1 (L2)

Details of the offer

Description

We are currently seeking a motivated, career and customer oriented associates to join our team to begin an exciting and challenging career with SAIC.
Job Details:
Delivers remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function.
Provides technical support of hardware, systems, sub-systems and/or applications.
May provide some work leadership to other operations personnel through assignment of work, monitoring of progress, review of results, orientation and technical instruction
Knowledge of troubleshoot network connectivity issues, working with remote employees on a corporate network.

Qualifications

Key Qualifications:
Knowledge of Service Desk and Contact Center environment
Time Management
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Education / Certification / Security Clearance Requirements:
High School Diploma and 2 years experience or equivalent required
Must be able to obtain one of the following COMPTIA CE certifications: A+, Network +, or Security +
Must obtain MCP within 6 months after being hired
Must be able to obtain and maintain a Secret level government security clearance.
My SAIC Benefits.

Requirements


Knowledges:

  • Desktop
  • TCP/IP

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