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Service Support Advocate

Service Support Advocate
Company:

Aig


Place:

Indiana


Job Function:

Customer Service

Details of the offer

About AIG Warranty
AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.
With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

Job Description
AIG is seeking a self-starting individual for the Service Support Advocate role within AIG’s Warranty Business. The primary function of the Service Support Advocate is to monitor open repair work orders to ensure timely service completion with a secondary role of dispatch assistance at direction of management or as determined by volume and/or staffing needs. This position is located in Jeffersonville, IN – just one mile from downtown Louisville, KY. All employees are currently working from home with opportunities for that to continue.

Essential Duties and Responsibilities
Handle Inbound/Outbound calls related to open repair work orders with emphasis on timely, sensible resolution for both the business and the customer
Dispatching and/or general service network support efforts
Communicate in a clear, precise professional manner with all parties internal and external in order to ensure a quality customer service experience
Identify trends that are either currently impacting customer service delivery or may do so in the future
Instill customer confidence by delivering on promises such as call backs and/or delivering on agreed to action items
Ability to handle potentially stressful calls or situations while maintaining a calm, professional presence
Provide timely feedback and/or process improvement opportunities
Parts research

Position Requirements
Ability to work from home
Quiet, isolated home work space
Internet Speed of 15 MPS Download/7 MPS Upload, or greater
Customer service experience
Research oriented
Team oriented
Microsoft skills
Skilled communicator

Education/Experience Requirements
High school diploma or GED required
Previous call center experience preferred

Employment at AIG Warranty
This is a full time position, working 40 hours per week.

AIG Warranty offers a first-class benefits package to their employees, and all benefits begin on day one of employment. A partial list of benefits include:
Automatic employer contribution into 401k account, with an additional employer match opportunity
Competitive Medical, Dental and Vision insurance plans
Opportunity to earn a performance-based annual bonus
A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off
Tuition Reimbursement opportunity after one year of employment

AIG Warranty in Jeffersonville has a casual dress code, and a fun, friendly work environment. If this position sounds like it could be the right fit for the next step in your career, please apply today.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission–creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email tocandidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC


Source: Myworkdayjobs

Job Function:

Requirements


Knowledges:
Service Support Advocate
Company:

Aig


Place:

Indiana


Job Function:

Customer Service

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