Service Manager

Service Manager

North Central Utility

Service Manager

Details of the offer

Primary Functions:
As a Service Manager you?ll be on the front line of our business seeing all sort of repairs. Plan, direct, motivate and manage activities of the Service Department to meet or exceed sales goals. Identify and train subordinates and manage daily operations. Meet with vendors and service providers as required. Meet or exceed established sales, profit and growth objective for the Service Department. Acquire and retain customers by implementing sales and marketing programs and fulfill the Company?s commitment to deliver outstanding service to all customers. Schedule repair work to meet/exceed industry standards by implementing innovative and cost/effective service products and repair procedures. Eliminate work related injuries by following approved repair procedures and safety standards.
This is a Monday through Friday position, hours 7:30 AM to 5 PM.
Specific Functions:
Ensure Company policies are followed with regards to recruiting, hiring, training and disciplinary actions
Ensure governmental requirements and documentation are followed with regard to work procedures, training and record keeping on hazardous materials and safety programs
Maintain ongoing communication with Utility Manufacturing concerning warranty procedures and documentation
Insure service work is reimbursed promptly
Attend Service Manager meetings and Training Seminars as required
Advise the Service Operation Manager of desired training for subordinates and self

Make specific expense recommendations for tools and equipment
Review Company reports to ensure Service Department Sales and expenses are meeting or exceeding company standards
Review customer work status report quarterly and communicate status to Service Operations Manager
Formally review the performance of all service and direct subordinates once per year using company reports
Maintain verbal communication with Service Operation Manager regarding market conditions and other factors affecting the progress and profitability of the Service Dept.
Assist Service Operation Manager in developing and initiating customer appreciation events to include (business lunches, trade shows, gifts, customer outings)
Maintain strong communication and business relationship with Insurance Adjusters in regarding to existing and future insurance work
Co-ordinate with Parts and Sales Department on Special quotes
Keep abreast of how and what competition is doing or not doing. (i.e. competitive rates, wages, new services and growth)
Ensure the shop, equipment and vehicles are properly maintained and good conditions
Ensure Mechanics? tools are in safe and good condition

Associate?s Degree or 3 years in Management/Service of Heavy Duty Parts Operations for the Semi-Trailer or Truck industry
Supervisory experience strongly preferred

Strong communication skills to deal with customers, employees and vendors
Valid driver?s license with clean driving record
Excellent interpersonal and management skills, team leader
Excellent organizational skills

Source: Jobsxl


  • Sales / Trade Representative - Sales




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