Service Desk Associate

Service Desk Associate






Service Desk Associate

Details of the offer


SAIC is hiring a Service Desk Associate in Broomfield, CO immediately.

Job Description:

Provides first line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online.

Follows all company and department documented policies and procedures.

Identifies, diagnoses isolates, and resolves problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledgebase documentation.

Supporting commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops, mobile devices and more.

May route tickets to product line specialists, application, or system support specialists, requiring clearly documented descriptions of customers request and any troubleshooting performed.

Maintains and updates records in Incident Management system.


Required Education/Skills:

AA Degree in technical discipline or High School diploma or GED with at least 1 year of experience

Certifications and 6 months of experience can be accepted in lieu of Degree

Proven hardware/software troubleshooting experience

Proven experience providing effective and professional communication, addressing moderately complex technical issues via telephone, email, and chat

Demonstrated commitment and ability to provide excellent customer service

Ability to work well with all teammates in a fast-paced SLA driven environment

Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively

Understanding of IT concepts/practices and experience with common service desk software.

Proven ability to think and troubleshoot logically and act decisively in critical situations

Experience supporting Microsoft Office and Windows OS in an enterprise environment

Experience with account administration and password resets in a Microsoft Active Directory environment

Clearance Requirement:
Must be a ==== and possess a US "Public Trust" clearance, Secret (or higher) clearance, or be able to obtain a Public Trust clearance.


Ability to arrive and start work promptly at beginning of scheduled shift
My SAIC Benefits.



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