Service Desk Analyst

Service Desk Analyst
Company:

Zachary Piper Solutions, Llc


Service Desk Analyst

Details of the offer

Zachary Piper Solutions is currently looking for a
Service Desk Analyst
in
Bethesda, MD
to join a growing IT solutions & consulting company supporting the
National Institute of Health
(NIH).
Responsibilities for the Service Desk Analyst:
Supporting a custom software application built for the federal grants system
Effectively communicate with professionals who are using the application externally
Effectively handle times of high call volume
Work closely with tier 2/3 as well as developers to help troubleshoot end user issues
Qualifications for Service Desk Analyst:
1-3+ years of professional end user support or service desk support role
1-3+ years of experience using a ticketing system and Help Desk Tools
Call Center experience preferred
Must be willing to work
11AM - 8PM shift
Must be able to obtain a Public Trust Clearance
Compensation for the Service Desk Analyst:
Salary Range: $45,000-$50,000 based on experience
Lots of room for growth/upward mobility advancement opportunity
Full Benefits: United Healthcare Medical, Delta Dental, VSP Vision, 401k Match through Voya, Paid National Holidays, PTO
Keywords:
Service desk analyst, functional service desk, help desk tools, help desk, ticketing, grant management, federal grant management, 3 rd shift, software support, oracle, PL/SQL, PL SQL, web applications, Bethesda, MD, PTO, 401k, benefits, telework, call center, cleared jobs, health, customer service, end user, help desk, helpdesk, service desk, security, help desk specialist, NIH, public safety, public health

Requirements

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