Service Desk Analyst

Service Desk Analyst

Zachary Piper Solutions, Llc

Service Desk Analyst

Details of the offer

Zachary Piper Solutions is currently looking for a Service Desk Analyst in Bethesda, MD to support our Federal IT Consulting Client's Custom Software Application ticketing system with a career path into becoming a Business Analyst or Software Tester
Responsibilities for the Service Desk Analyst:
• Supporting and troubleshooting external end users' issues with custom software application
• Monitor and assist with clients ticketing system "Footprints"
• At times handling high call and ticket Volume
• Communicate with highly educated Professionals (Doctors and Institutes)
Qualifications for the Service Desk Analyst:
• Must have excellent written and verbal communication skills
• Comfortable providing tier 1 support/ troubleshooting to doctors and research institutes
• Minimum of 2 years of professional end user support or service desk support
• Experience using ticketing a system
• Ability to obtain a Public Trust Clearance
Compensation for Service Desk Analyst Includes:
• $38,000- $48,000 with Benefits
• 6 weeks Paid Training
• Opportunity for career path and increase in salary after 6 months
Service Desk, Service Desk Analyst, Service, Footprints, Ticket System, Ticket, Helpdesk, Ticketing System, BMC Remedy, Incident Management, IT Service Support, Service Support, Application Support, System Admin, Sys Ad, Desktop Support, Tier 1, Tier I, System Administrator, Systems Administrator, Sys Admin, Public Trust, Public Trust Clearance, Trust, Clearance, Cleared, Federal, Government, Gov, Information Technology, IT,



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