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Service Delivery Manager

Service Delivery Manager
Company:

Ibm Careers


Place:

Wisconsin


Job Function:

Other

Details of the offer

The Service Delivery Manager, is responsible for leading a team in the delivery of Azure software solutions using the appropriate business measurements and terms and conditions per the project charter, project agreement or contract. They have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. They are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client. They provide day to day direction to the project team and regular project status to the client.

The Service Delivery Manager, will provide technical direction and control of IBM Personnel as well as provide a framework for operational project planning, communications, reporting, procedural and contractual activity.

Responsibilities include:
Review the SOW and the contractual responsibilities of IBM and the Client;
Serve as the point of contact to during the execution of the SOW;
Coordinate the establishment of the project management environment, including reporting tools, monthly reports and governance/ communication protocols;
Review project tasks, schedules, and resources and make changes or additions, as appropriate;
Establish documentation and procedural standards for deliverable Materials;
Administer the Project Change Control Procedure in conjunction with the Client Service Delivery Manager;
Maintain project communications through the Client Service Delivery Manager;
Conduct regular status meetings with the Client Service Delivery Manager;
Create and deliver status reports;


Source: Brassring

Job Function:

Requirements

Service Delivery Manager
Company:

Ibm Careers


Place:

Wisconsin


Job Function:

Other

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