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It Support Specialist

It Support Specialist
Company:

Hklaw


Details of the offer

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

Description:

Provide courteous professional customer service and technical assistance. Assist user community and other IT personnel to troubleshoot, maintain, and resolve desktop computer hardware and software issues.

Key Responsibilities Include:
Provide telephone and desk side problem resolution support for all corporate users of computer. software, hardware, peripherals and networks.
Grant access, change, and re-set passwords.
Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment.
Log all calls and activities accurately in a tracking system.
Special projects and additional duties as assigned.

Qualifications:
3-5 years experience performing level one help desk support working as part of a corporate help desk/IT team.
Basic Technical Certification (A+, networking, MCP, etc.).
Strong customer service, can-do attitude, with good follow-through skills.
Keen interest and ability to learn new software and hardware Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 7 and Apple (MAC) are preferred.
Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring.
Advanced experience with network voice and data cabling.
Possess proven analytical and problem solving skills.
Work well with others in a team environment requiring minimal supervision.
Excellent written and verbal communication skills.
Capable of lifting and moving equipment weighing as much as 50 lbs.

Minimum Education:
Bachelors degree.

Benefits:Four weeks paid time off per year, increasing every 5 years; ten paid holidays per year; comprehensive health (PPO and HDHPs), dental and vision plans including for domestic partners; life and AD&D insurance; short and long term disability insurance; FSA or HSA for medical; dependent care FSA; AFLAC and umbrella coverage available; Employee Assistance Program; 401(k) Plan, with profit sharing components; pre-tax transit and parking program; up to 12 weeks disability/parental leave; backup child/adult care/senior care planning through Care@Work; Rethink Benefits.
Benefits may vary by position and office.

Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an EqualOpportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information for Holland & Knight LLPs privacy policies.


Source: Myworkdayjobs

Requirements


Knowledges:
It Support Specialist
Company:

Hklaw


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