Senior Retention Marketing Manager

Senior Retention Marketing Manager
Company:

(Confidential)


Senior Retention Marketing Manager

Details of the offer

The Senior Manager, Retention Marketing will develop a deep understanding of GreatCall consumers and create marketing campaigns that increase retention and drive increased customer satisfaction.

RESPONSIBILITIES:

Leverage customer analytics, insights, and research to develop and manage retention programs that strengthen customer satisfaction and decreased churn rates
Understand the customer journey, key stages and interactions that impact customer satisfaction to measure the impact of retention programs
Develop forecasts to support the programs
Develop innovative ideas to improve customer satisfaction and loyalty efforts to improve the competitive advantage of products and services
Other duties as assigned

QUALIFICATIONS:

Education: Bachelors degree required

Experience:

Minimum 12 years in the development of marketing initiatives to drive performance
Minimum 7 years analytical experience
Prior supervisory/management experience preferred

Knowledge/Skills/Abilities:

Strong research and analytical skills
Proficient in Microsoft Office (Outlook, Work, Excel, PowerPoint)
Ability to translate data to insights

Personal Attributes:

Problem solving skills
Curious
Team player with ability to develop positive working relationships
Ability to deal with ambiguity
Approachable
Effective verbal and communication skills
Resourceful and able to multitask


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Area:

Requirements

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