Senior Product Manager

Senior Product Manager
Company:

Hearsay Social


Senior Product Manager

Details of the offer

What are you looking for in your next company? Rock-solid products? A collaborative, friendly culture? Smart application of an excellent tech stack? Real diversity? If any of these matter to you, we have some great things to talk about.
We're currently looking for aSeniorProduct Managerto join our Platform team in Seattle!
What is the Hearsay Business Platform?The Hearsay Platform is the pre-eminent omni-channel digital engagement center for the financial services advisor. It tethers the most effective marketing, acquisition and servicing channels in one ecosystem. Enabling the advisor to focus on the most important part of their job - building and servicing relationships - without the friction of switching between systems or the fear of compliance backlash.
Who is Hearsay?Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. Founded in 2009 and helmed by Clara Shih, we are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, Instagram, email, text, and voice. Every Hearsay product syncs beautifully with Salesforce, Microsoft Dynamics, and other CRM systems.
Hearsay is used by more than 150,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.
About the role:

Manage the public interface and in app experience portion of the Hearsay Platform by working with senior management to help create product strategies and roadmaps
Create product requirements and manage these requirements from ideation to roadmap to launch
Ensure that the Business Platform product team is aligned on product value, vision, strategy, priorities and success criteria
Partner with Go To Market, Operations, legal and finance teams to drive cross-functional outcomes
Work closely with customers, customer support, professional services, and sales to deliver features that are finely tuned to drive customer business value
Own the product metrics for your product, and work with the Data team to develop and monitor these key metrics to determine product health, usage and impact on our end users
Understand current and future market opportunities to ensure we?re building the right things, now and over the long haul

About you:

Proven experience as a Product Manager or similar role
Experience in product lifecycle management, including the AGILE framework
You have already launched several online/software products, and learned a lot while doing them / failing on them.
You understand the importance of delighting the user and helping deliver tangible and measurable ROI to the buyer.
You are comfortable with technical terminologies and working with engineering teams.
You have successful experience interfacing with Go-To-Market teams and getting to the crux of the business problems to be solved.
You demonstrate strategic thinking and strong communication skills.
You have the ability to work under pressure, meet deadlines, and handle multiple projects simultaneously.
Passion and work history in financial services preferred but not required.
OUR COMMITMENT TO DIVERSITY AND INCLUSION: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.


Source: Jobsxl


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • Tax Law

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