Senior Pmo Associate (San Francisco Area, Ca)

Senior Pmo Associate (San Francisco Area, Ca)
Company:

(Confidential)


Senior Pmo Associate (San Francisco Area, Ca)

Details of the offer

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R and D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading:edge analytics to create solutions that work in the real world. Ourmost valuable asset is our people-a fact that's reflected in our values:driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high:tech, financial services, travel and transportation, and beyond.

ZSs Corporate Support teams
operate the firms core internal enterprise functions. Our global teams comprise team:oriented, pragmatic and results:driven people who thrive in a challenging work environment. Our people come from diverse backgrounds, but share a passion for quality customer service and dedication:whether our customer is a client or another ZS employee.

SENIOR PMO ASSOCIATE

This position will be a part of a large client delivery team and is an integral part of the firms strategy to build scalability and improve the efficiency of PMO processes. Senior PMO Associate will closely work for the senior leadership team and lead the execution of processes across various functions viz. Finance, SLA compliance, Training, Billing, etc

Responsibilities:

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Update project performance summaries (e.g., financials, utilization, SLA metrics) regularly
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Prepare and Maintain Weekly Adhoc Tracking Reports
:

Facilitate continuous improvements leveraging various internal assets in consensus with key stakeholders
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Maintain project documents repository and ensure timely updates and version control
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Own PMO processes and tools (e. g, project charter, ticket management system, issue management, communication and reporting, knowledge management, etc.)
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Maintain status records, follow ups and report for tickets/requests/risks
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Manage onboarding/off boarding, training and team compliance, and maintain team roster including leaves/vacation tracking
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Manage asset (client laptops/phones) tracking
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Manage PMO assets and be a single point of contact for the team on any queries on relevant topics
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Coordinate with team members to track the adherence on project processes (e.g., project status on ticket management system, etc.)
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Coordinate with key stakeholders for timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to program manager

Team Coordination:

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Coordinate monthly offshore team meetings and video:conferences between offshore and onshore team
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Coordinate and support project admin requirements : regular team events, birthday celebrations, and ME time tracking
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Facilitate induction of new team members in the team by coordinating kick:off meetings and getting appropriate system accesses
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Enable L and ED : planning trainings and tracking EVOLVE discussions
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Coordinate knowledge sharing sessions

Client Coordination:

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Collaborate with clients admin/support group to set up meetings and seminars
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Follow:up with clients PMO team on any issues with the PMO tools/processes that are shared across ZS and client (e.g., ticket management system, etc.)

:
Work directly with clients PMO team on updating and sharing performance summaries (financials, utilization, SLA metrics) with key stakeholders

Qualifications:

:

Graduate/Post Graduate with 3:6 years of experience in Project Management
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Organized and self: motivated
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Good knowledge of Project Management Processes and tools
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Proficient on MS Excel with working knowledge of PowerPoint


Source: Tiptopjob_Xml


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • Tax Law

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